Customer & Logistics Services Specialist

2 weeks ago

Hamilton, Canada Everest Toys Full time

**The Company**:
Everest has been in business since 1992 and is the leading toy, game, and gift manufacturer and distributor in North America, with our head office located in Ancaster, ON.

We are looking for an enthusiastic, motivated, detail-oriented, and passionate individual to join our team as a **Customer & Logistics Services Specialist.**

**The Opportunity**:
Working within the Purchasing team, the **Customer & Logistics Services Specialist** will be responsible for the following:

- Sales data analysis / forecasting, stock control liaison, order logistics;
- Liaise with vendors, freight forwards and customs brokers to ensure a seamless order to cash cycle
- Monitor orders vs. estimates monthly, responding to exceptions with collaborative discussions and addressing monthly plan revisions accordingly;
- Assist sales/purchasing forecast rollup by accounts & vendor (Natl Acct’s & Specialty);
- Communication between all departments on sales related activities;
- Weekly/Monthly reports that facilitate actions to grow sales;
- Content portal management of assigned accounts;
- Participation in sales & purchasing meetings;
- Database integrity within internal SharePoint & vendors;
- Sales presentations & templates for specific accounts;
- Help develop WEB integration;
- Order management/EDI with specified accounts
- Identify areas of improvement;
- Follow/recommend processes; and
- Other duties as assigned.
- Professional demeanor, follow-through and attention to detail, and accuracy are important in this role;
- Ability to interpret data and provide fact-based recommendations;
- Ability to meet challenges in a fast-paced environment;
- Excellent verbal, written, and listening skills supported by strong interpersonal skills and ability to work within a team structure;
- Strong analytical skills and computer skills, including Excel and MS Office;
- Strong time management, organizational, and prioritization skills;
- Ability to work and make decisions independently in a fast-paced environment;
- Ability to proactively identify and resolve problems;
- Team player who helps create a results-focused and motivating team environment;
- Ability to learn new concepts quickly and share this knowledge with others;
- Knowledge of CRM/ERP platforms;
- Prior experience in customer service and vendor communications;
- Previous experience in working with retailers, e-tailers, and vendors related to the business is preferred; and
- Experience with market terminology and portals is preferred.

**The Requirements**:

- 5+ years of prior working experience in a retail or wholesale corporate environment as a Sales Analyst, Replenishment Analyst, Inventory Analyst, Demand Planner, Allocation Analyst, or a similar role is required;
- Post-secondary degree in Business Administration, Economics, Finance, or a related field is required;
- Intermediate/advanced Excel skills;
- Possess excellent analytical skills, with a high attention to detail;
- Exceptional written and verbal communication skills; and
- Must be fluent in English, spoken and written.

**The Details**:

- Permanent, full-time **Customer & Logistics Services Specialist**; and
- Competitive salary commensurate with experience and comprehensive benefits plan are offered.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Extended health care
- On-site parking
- Store discount
- Vision care

Schedule:

- Monday to Friday

Work Location: One location

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