Branch Manager

6 days ago

Waterloo, Canada Surmesur Full time

**Who are we?** **True to our values**: - Be Better: One of our core values is to go above and beyond expectations by constantly striving to improve. - Be creative: We strive to inspire creativity and innovation in all our projects. - Take action: Our goal is to create our famous "Wow" effect for our clients. - Have fun: We never take ourselves too seriously At Surmesur, we encourage employees to think creatively and help them grow personally and professionally. In addition to working in a really exciting field, you'll have access to ongoing training, benefits and clothing, and the opportunity to grow with a company that's on a roll. **What do we offer?** - Salary to be discussed according to experience - Commission - 1000$ of clothing allowance every 6 months - 3 weeks vacation - Group insurance program (25% paid by Surmesur) - Group savings program - Computer - Cellphone allocation - Company credit card - Ongoing training and coaching **Who are you?** - You are passionate about fashion, creativity and new technology - You're on the lookout for the latest design trends - You pay close attention to detail - You have a competitive spirit - You have a strong sense of responsibility - You like to develop lasting relationships with your clients - You enjoy new challenges and are not afraid to roll up your sleeves - You think critically and are bold in your problem-solving - You adapt quickly to change - You are a coach who judges success by the growth of team members **What are the responsibilities of the job?** - Customer service_ - Exceeding customer expectations with impeccable, customized service - Advise customers on style, trend, fabric and fit - Taking measurements and fitting our customers - Manage customer dissatisfaction - Create a lasting professional relationship with customers and address their concerns - Human Resources_ - Interviews, hiring and training - Ensure the follow-up and training of new employees - Manage schedules and track hours worked in collaboration with the payroll department - Analyze, evaluate and establish performance objectives for the team - Administration_ - Ensure smooth overall store operations - Lead the team in the achievement of set objectives and sales forecasts - Be the resource person for the team for all questions - Ensure daily communication with our suppliers - Plan and create team meetings - Prepare and participate in quarterly management meetings - Market Development_ - Establish a growth plan - Analyze and develop the current client base - Analyze partnership and sponsorship requests received - Participate in networking events - Organize in-store networking events **What experience do you need?** - 5+ years of experience in customer service - 5+ years of sales experience - 5+ years of retail experience - Knowledge of men's fashion and custom clothing is an asset - Proficiency in Google Suite tools - Strong verbal and written communication skills - Good energy management - Good prioritization

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