Applications & Technology Team Member
3 days ago
**About us**
**Job Summary**
We are looking for a versatile, people-oriented technician or engineer to join our growing Applications & Technology team. This team focuses on meeting customer needs and opportunities with our electro-optical camera products. This role covers a wide range of responsibilities including technical communications with customers, traveling for product commissioning, researching and testing new technology, improving product development processes, and collaborating closely with our Technical Service and Sales teams.
**Responsibilities**
Work directly with our Product Development team, international customers, and our Sales team to:
- address specialized customer requests and technical inquiries,
- initiate new product developments,
- champion customer interests on development projects, and
- provide creative technical solutions throughout all stages of customer engagement
- Research, develop, evaluate, and document new subcomponents, sensors, tools, features, and peripherals
- Test camera systems and prototypes across various performance domains (e.g., stabilization, target detection, environmental robustness, thermal camera quality, etc.)
- Design procedures and apparatus for testing; interpret results and write technical reports
- Leverage customer feedback and technical observations to initiate improvements to our products (e.g., features, maintainability, design), documentation (e.g., manuals, technical drawings), and processes (e.g., QA, calibration, tuning)
- Travel to international sites for technical demonstrations, product support, and trade shows
- Provide technical assistance and training to our Technical Service and Sales teams to help them effectively engage with global customers
**Required Skills & Experience**
Post-secondary degree in a technical field:
- (if Engineer) Engineering Degree in Mechatronics, Integrated, Electrical, Software, or a related field; or
- (if Technician) Diploma of Technology or a related degree in a technical field (e.g., IT, electrical, software, computers, robotics, manufacturing, etc.)
- Proven leadership qualities and ability to work collaboratively or independently on value-adding projects
- People-oriented personality and a passion for helping others succeed
- Range of technical competency (e.g., computer systems, sensors, motors, software, etc.)
- Strong technical communication and reporting (spoken and written)
- Ability to bring creativity and positivity to on-the-fly problem-solving
- Ability to distill and present complex information in a clear and concise manner
- Excellent organizational skills and attention to detail
- Ability to excel in a dynamic environment with changing priorities and tasks
**Additional Beneficial Skills & Experience**
- Familiarity with command line interfaces, network interfaces, and programming languages
- Experience with electro-optical (EO) systems such as cameras, lasers, and thermal imagers
- Experience with engineering and production processes (Lean, ISO, etc.) and engineering standards (MIL-STD, IEC, etc.)
- Experience in client-focused or customer-service roles
- Additional spoken and/or written languages
**Salary**: $55,000.00-$90,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Profit sharing
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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