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Customer Service Representative

3 weeks ago

Richmond Hill, Canada Western Financial Group Full time

**We are one of Canada’s Top Employers, Join Us**

At Axion, a division of Western Financial Group, we provide solutions. Yes, we also sell insurance, but that’s only part of our story. We opened our doors in 1990 without a single customer, since then we have grown year after year, by being at our customers’ side when it matters most.

Looking to work with a high performing team to provide our clients the coverage they need by building strong business relationships and delivering excellent service?

**Customer Service Representative (Insurance Broker)**

As a Customer Service Representative, you are responsible for providing exceptional customer service to our existing and new customers. Renewal reviews, cross selling and new business quoting will fill your days Every day you will build lasting relationships with your customers, helping to protect what matters most to them**.**

**Accountabilities**:

- Provide quotes and sell new policies to customers
- Manage walk-in queries, sales and cross-selling of products to new and existing clients
- Follow up on all client accounts to resolve outstanding activities
- Remain up to date on product knowledge and build relationships with insurance providers
- Continue self-development through industry and training and other courses
- Generate leads through community involvement and events
- Knowledge of each Insurance Company’s products, endorsements, packages and payment plans
- Conduct sales calls for new business and making timely renewal calls for existing customer business

**The value you bring**
- Experience achieving sales targets individual and as a team
- Well versed in navigating multiple computer programs as once
- RIBO License an asset
- Preferred understanding of policy wordings/coverage’s
- Strong sales and communication skills
- Working experience in EPIC an asset

Full-Time, 37.5 hours per week

Location: Richmond Hill, ON (hybrid opportunities)

Req #: 77483

**Western Financial Group - Top 100 Canadian Employer**

Our people make us who we are and we’re thankful to have been recognized as a Top Employer across Canada We are looking for great people who share our values and want to share their unique skills with us. Western is on a mission to exceed customer expectations, and that starts with our people. Would you like to be part of our story?

As one of Canada's top insurance broker, Western creates security and has provided customized insurance solutions to over 1 million Canadians. For over a century, we've secured our neighbours' future by staying true to our Guiding Principles of Truthfulness, Fairness, Value, and Loyalty.

**Health & Wellness**

At Western we take pride in providing programs that add value to our people’s lives - after all, they are our greatest asset Eligible employees receive a competitive compensation package consisting of 3 weeks’ vacation, 14 paid wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.