Retail & Experience Supervisor - Peller Estates

**_#BeExtraordinary_** - At Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, _**_we inspire teammates to be extraordinary every day._** **_ Who We Are_** - We are of Canada's largest and oldest wine and craft beverage companies with a rich heritage in quality winemaking, brewing and distilling. We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience._ - Peller Estates Winery is part of the APL family and is a proudly Canadian winery crafting quality wines from the heart of Ontario's Niagara Peninsula - a must do destination Our vision is to create a culture of sharing great wine and food with the people that you care about. If you are passionate about creating moments that blend wine and food and family and friends into one completely immersive experience, then you won't want to miss the opportunity to be a part of the team_ We are recruiting for a** Retail & Experience Supervisor **to join our team**** The Retail & Experience Supervisor supports the Retail & Experience management team in achieving established daily revenue and wine club targets relative to all retail, tour and experience operations on property. In addition, this role ensures an extremely high quality guest experiences that promote brand image and meet/exceed financial objectives. This role regularly serves as Manager on Duty ("MOD") performing retail administrative tasks (including opening and closing retail boutiques) and providing leadership and appropriate coaching to part time Server, Tour and Retail associates as well as Porters and Team Leaders. **_ We offer: _** - Competitive hourly rate plus gratuities - Full time hours - Employee gift card to be used on products, restaurant or experiences - Incentives based on wine clubs sold - Best in class wine education program - Access to our Employees Assistance Program, Learning Library and Development Seminars **_This teammate will be accountable for: _** - Achieves/exceeds assigned Wine Club membership targets - Maximizes revenues per guest transaction (including up-selling) via a solid understanding of: - Property wines / accessories / experiences / Wine Club membership benefits / events - Facilitates guided tour and tasting experiences for property guests, and Leads VIP experiences when / where necessary - Assists with processing guest sales (via POS system) and with Guest Relations bookings/reservations (via internal reservations systems) when required - Assists Retail & Experience management team with: - Driving daily sales targets for wine and Wine Club sales - MOD responsibilities; including opening and closing duties/responsibilities; attending daily Functions meetings, supervising/delegating Functions, providing appropriate coaching and leadership to retail team, responding effectively to guest requests/complaints - General retail/tour/experience administrative duties - Retail & Experience team member training/onboarding - Managing bar and serving operations both outdoors and indoors - Understands and adheres to cash control procedures and retail inventory control procedures (receiving, ordering, promotions, stocking, experience write-offs); assists with monthly retail inventory process - Ensures a Safe and Healthy Work Environment by ensuring alignment with Company Respect in the Workplace Policy in addition to the effective operation of the Health and Safety program and Joint Health and Safety Committee and ensures compliance with government regulations **_ We are looking for a teammate with:_** - WSET or ISG/CAPS or CMS certification - 1-2 years retail supervisory/MOD experience preferably in a Hospitality/Tourism or luxury retail environment - University/College graduate - preferably from Business/Marketing or Hospitality/Tourism Management program - Proficiency in Microsoft Office programs - Proven people leadership, coaching, listening, communication, supervision, teamwork, and organizational skills We wish to thank all applicants for their interest, only those applicants selected for an interview will be contacted. - Hours are not guaranteed and are scheduled based on the needs of the business. Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment.