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System Administrator

2 weeks ago

Toronto, Canada AlayaCare Full time

**About AlayaCare**:
AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We are a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home health care software solutions. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.

**About the Role**:
Reporting to our Senior Manager, IT, the System Administrator will play a critical role in managing and optimizing a variety of IT tools and systems that are pivotal to our company's success. Expertise in Okta, Microsoft 365, Slack and CrowdStrike, along with a broad knowledge of other IT tools, will ensure the smooth and secure operation of our IT infrastructure. The System Administrator will act as a key technical resource on the implementation of projects, acquisitions and maintaining our internal systems. Acting as Tier 2 support they will provide guidance and mentoring to junior members of the team and assist as needed.

**A day in the life**:

- Administer IT tools used within the company, both maintaining access permissions and maintaining the tools themselves
- Work with Internal Security to remediate audit findings in a timely manner
- Develop and maintain the overall security posture of IT resources
- Review and update security policies annually
- Provide mentorship to junior team members includes cross-training team members on new
- technologies
- Act as Tier 2 escalation point for support issues
- Technical Lead on new projects and implementations
- Identify areas for improvement, research and evaluate potential solutions and raising these
- improvements and solutions with the Senior Manager for actioning
- Assist with annual budget planning
- Ensure the integrity of data storage and backup systems
- Maintain the internet connection and firewall and monitoring security tools
- Manage the configuration of operating systems
- Respond immediately to security or usability concerns
- Anticipate potential problems and taking action to solve them before they impact users when
- possible
- users
- Documentation of the network's configuration

**What you bring to the team**:

- Bachelor's degree in Technology or relevant experience
- 3+ years of experience as a System Administrator or similar role supporting large user base
- Good problem-solving and communication skills
- Knowledge of Security best practices and solid understanding of privacy laws
- Demonstrated project management expertise
- Results-driven and outcomes-focused
- Strong interpersonal, communication, and influencing skills
- Excellent collaborator and team player
- Proven ability to adapt and thrive in a fast-paced, high-growth environment
- Thirst for knowledge and continuous learning of new technology
- Experience with Okta, Microsoft 365, Slack and CrowdStrike is preferred

**Location, and in-office requirements**:
**What Makes AlayaCare a Great Place to Work**:

- Our products have a positive impact on the lives of countless care workers and care recipients
- Equity in a well-funded, high-growth company
- Flexible working models and beautiful office spaces
- Competitive compensation including equity in a growing, well-funded company
- Comprehensive group benefits program, including telemedicine, effective on your first day
- Employee expense program for health, wellness, lifestyle, productivity expenses and more
- Parental leave top-up plan
- Flexible vacation policy
- Wellness Fridays for extra time to unwind
- Paid Volunteer Time off Program
- Career growth and development opportunities
- An entrepreneurial culture of transparency, collaboration, and innovation
- We are recognized as Deloitte's Technology Fast 50TM program award for our rapid revenue growth, entrepreneurial spirit, and bold innovation

**_ Better outcomes, better belonging_**
- Our team members are unique—like our products and the customer groups that we service. AlayaCare employees bring different strengths, perspectives, and experiences to their roles and to our products that enable better care. We are committed to offering a people-centric culture where all employees belong and feel heard._
- Having a pulse on our employee feedback is important to us as we aim to continuously evolve Diversity, Equity, Inclusion, Belonging, and Accessibility within AlayaCare's policies, total rewards offerings, discussions, learning & development programs, and community partnerships. All qualified applicants will receive equal consideration._

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