Stage Experience and Services Lead

**Position**:
Stage Experience and Services Lead - Full Time

**Profile**:
**Job ID**:260862
**Store Name/Number**:ON-Meadowlands (1546)
**Address**:821 Golf Links Road, Ancaster, ON L9K 1L5, Canada (CA)
**Full Time/Part Time**:Full Time
**Position Type**:Regular

**You’ll love working here**
As a Stage Experience and Services Lead - Full Time, you will be assigned oversight of all Worlds on-stage and for overseeing service, classes and event execution within a specific Sephora location. Worlds at a Sephora store include Color, Skincare, Sephora Collection or Fragrance or a combination of these Worlds. You will be responsible for ensuring that all Services Coordinators and cast perform Sephora’s services within Sephora standards, ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will:

- **Training & Development.**Ensure that the Services Coordinators are adequately trained to effectively manage the Studio and drive services on a day-to-day basis. Execute cast training outside of Daily Dose. Partner with elevated experts within the store/district to ensure cast have the appropriate level of product, category and brand training for clients. Facilitate Sephora training sessions whenever possible.
- **Maintain a Coaching Culture.**Participate in the selection, training and certification of all SUBC Facilitators and coaches. Ensure Facilitators and coaches are maintaining or exceeding expectations by regularly attending classes within the store.
- **Makeup & Skincare Passion.**Demonstrate an understanding of artistry skills through conducting custom makeovers and mini-makeovers and skincare services as needed.
- **Passionate about Clients.**Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
- **Employee Engagement.**Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

**We’d love to hear from you if**
- You have one to three years of experience in a similar role at a similar volume store or equivalent internal experience.
- You can demonstrate strong client service skills.
- You have demonstrated effective time management and problem-solving skills.
- You have proven ability to manage time to execute multiple tasks and changing priorities.You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays**While at Sephora, you’ll enjoy**
- **The people.**You will be surrounded by the best talent in the industry - people you can be proud to work with.
- **The perks.**Think you’ve tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events.
- **The education.**We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

**_SEPHORA _**
**MAISON***:

- Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
The House provides a superior selection of quality products and always keeps pace with the latest trends.
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.