Business Operations Analyst

**This position can be located in Richmond (BC), Brampton (ON), Montreal (QC) or Kanata (ON)**

**Company Overview**:
For those who dream of advancing our space in the Universe and on Earth, we’ll take you there.

Serving the world from our Canadian home and our global offices, MDA is an international space mission partner and robotics & space operations, satellite systems and Geointelligence pioneer with a 50-year story of firsts on and above the Earth. Today, we're leading the charge towards viable Moon colonies, enhanced Earth observation, communication in a hyper-connected world, and more.

We’re fueled by a pioneering spirit that carries us beyond. And together we enable highly skilled people to continually push boundaries and tackle big challenges requiring solutions that endure and inspire.

Are you ready to launch the next stage of your career in the new space economy? We would love to hear from you

**The Role**:
As an MDA Business Analyst, you will run strategic continuous improvement initiatives to deliver world-class process and system improvement designs. This position reports directly to the corporate Director of Operations and is assigned to work in the local Business Area Operations and Engineering teams.

**What You'll Do**:

- Act as the local lead for new implementations and continuous improvement of existing business systems, processes and policies for service operations
- Create project business cases to analyze processes, determine project scope, define resource, budget, timelines and document the deliverables
- Analyze current state processes and tool uses at your assigned site using various means of information gathering such as interviews, workshops, and observations.
- Determine existing performance in terms of service, cost, and quality.
- Assess future state business needs and document a To Be state process to provide focused improvement opportunities
- Generate requirements for tool improvements
- Assess technology solutions and provide recommendations
- Prototype reports and dashboards to capture process metrics and KPI
- Recommend and maintain business system user procedures, system documentation, and standard work instructions to maintain Quality documentation.
- Provide status reports to the executive sponsor or other stakeholders as required
- Navigate complex and ambiguous situations with numerous stakeholders with diverging interests to drive process change.
- Work with the larger Business Operations team to implement improvements across all of MDA

**Who You Are**:

- Post-secondary education in a relevant field such as process improvement, business, finance, engineering or related
- 3-5 years of experience in process automation, or similar
- At least 1 years of experience with continuous improvement techniques. Experience with Six Sigma, DMAIC, TQM, Lean, Kaizen, or other process improvement methodology is an asset.
- Ability to analyze workflow and process flow diagrams and interpret process dependencies
- A problem solver who can devise a solution and lead implementation
- Strong attention to detail with a desire to learn and grow with an organization
- Demonstrates interpersonal competence including reliability, consistency, flexibility and adaptability in day-to-day interactions
- Excited to learn by working alongside experts in many different fields
- Knowledge of ISO9000/AS9100 standards a plus
- Strong knowledge of Tier 1 ERP Applications, preferably Infor LN
- Experience in gathering requirements for and understanding complex work flows across multiple departments
- Knowledgeable with SQL queries and report development is an asset (MS SQ, SSRS, PowerBI) is an asset

**Comments/Special Considerations**:
We’re a dream team of purpose-driven, collaborative and passionate people, and we are constantly looking for others to join #TeamMDA to ignite new and innovative approaches to problem-solving that push us forward to improve life on and above Earth. If you’re excited to expand our place in space and driven to inspire the next generation, we’ll take you there.

We have entered a new era of exploration and development, and MDA welcomes all who yearn to suit up and be part of it. An equal opportunity employer prizing diversity, integrity and collaboration, we are committed to growing MDA’s and Canada’s leadership in this next golden age.

MDA provides competitive compensation and benefits packages for its employees at all locations. As a team member of MDA, you and your qualified dependents are eligible to participate in a benefit plan that ensures a comprehensive level of protection through competitive health care including; extended healthcare and flexible drug plans, dental and vision benefits, disability income protection, life insurance, group retirement savings plans; and an employee and family assistance program.

**Aperçu de l’entreprise**:
Pour ceux qui rêvent de faire progresser notre espace dans l'Univers et sur Terre, nous vous y emmène