Systems Administrator

Heritage Office Furnishings is one of the leading suppliers of office furnishings and related services focusing on corporate environments. Established in 1979, The Heritage Group has grown to become the largest full-service dealership in British Columbia, providing challenging and rewarding careers to over 250 employees in the areas of Sales, Administration, Warehousing, Distribution, and Installation. Our continued growth and success result from a constant focus on customer satisfaction by listening to our customers and providing continuous, outstanding service.

**Position Objective**
Responsible for supporting and improving business systems through configuration, integration, reporting, and user training. This role requires strong customer service and organizational skills, along with the ability to manage projects independently. With a positive approach to change, the Systems Administrator translates business needs into effective solutions, driving efficiency across platforms like CRM, ERP, and Microsoft 365.

**Essential Functions and Responsibilities**

**System Support & Maintenance**:

- Assist in configuring and maintaining business platforms and IT systems, including Office 365, SharePoint, and other internal tools.
- Support basic troubleshooting for hardware, software, and network issues.
- Manage and track current IT equipment including hardware and company devices.

**User Support & Training**:

- Provide first-level technical support to staff, resolving common issues and escalating as needed.
- Assist in creating user guides and documentation.
- Support training sessions to help employees effectively use business systems.

**Data & Reporting**:

- Help build and maintain basic reports and dashboards to support team operations.
- Support data quality initiatives and assist with data entry and validation tasks.

**Process & Efficiency**:

- Document current mapping of business processes.
- Participate in identifying opportunities to improve existing processes and workflows.
- Collaborate with team members to implement small-scale improvements in system usage and efficiency.

**Learning & Development**:

- Stay up to date with current IT tools and technologies.
- Work closely with senior team members to gain hands-on experience and develop technical skills.

**Telecommunication and system administration**:

- Oversee and resolve issues related to Microsoft Team licenses, and coordinate with Telus for the allocation of new user phone numbers.
- Manage and monitor Telus cellular services, including cellphones, GPS devices, and tablets

**Requirements**:

- Bachelor’s Degree in Computer Science, Information Technology, Microsoft Certification (PL-900 or MS-900), or related field.
- 1+ years of system administrator/analyst experience, project management, CRM implementation, and computer problem-solving skills
- Methodical attention to detail, good interpersonal and communication skills, and ability to comfortably train individuals in the use of new technology processes. Possess a strong understanding of data structures, including the ability to migrate data from legacy systems into various business platforms

**Why Join Heritage?**
- Company-funded events
- Opportunity for growth within the company
- Extended health and dental benefits for you and your family
- Environmental initiatives including recycling and compost programs
- A dynamic work environment with a great group of people
- Holiday Celebrations - Chance to win wide destination vacation or retreat #H1

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Vision care

Work Location: Hybrid remote in Vancouver, BC V5Y 1J3