IT Support Coordinator

5 days ago

Longueuil, Canada Innergex Full time

You have a strong interest in continuous process improvement?

You have relevant experience in this field?

Do you want to be part of a growing company and a team of experienced professionals?

Join the Innergex team. You will report to the Director of Architecture and Evolution and will be responsible for ensuring that the day-to-day activities of the user support process practitioners are in compliance with established policies, standards and practices. You will work collaboratively with the various groups to evaluate process performance and identify opportunities for improvement. You will play a key role in the day-to-day operation and continuous improvement of the user support process.

Your day-to-day:

- Define the action plan for the user support service aimed at employee productivity;
- Coordinate technical teams to ensure resolution of tickets following the incident management procedure;
- Ensure documentation is regularly updated, including but not limited to process guide, procedures, job aids and training material according to ITIL standards;
- Ensure governance of the support process by ensuring that activities and procedures are properly executed by all practitioners;
- Drive the efficiency and effectiveness of the incident management process by ensuring that appropriate metrics and key performance indicators are produced and by producing and reviewing performance reports;
- Manage the vendors involved in the user support process by measuring their performance and integration with the internal team;
- Manage user support improvement projects to ensure timelines, budget and scope are met;
- Develop and manage contractual documents.

Your skills, our requirements
- University degree in computer science, business computing or information management or equivalent experience.
- ITIL certification
- A minimum of 5 years of professional experience, 2 of which must be in a similar position
- Experience in customer service and user support
- Previous experience in agile methodologies (experience in product management) an asset
- Experience in requirements analysis and business process reengineering
- Experience in project management and incident management
- Experience in supervising staff and special projects
- Poficient in written and spoken French and English, Spanish an asset.

Additional considerations:

- The position is based at the company's head office located in Longueuil, a few steps from the Longueuil-Université de Sherbrooke metro station;
- Possibility of workining remotely (hybrid formula).

Innergex Renewable Energy Inc. is an independent renewable energy producer with an extensive and growing portfolio of assets in Canada, the United States, France and Chile. The Corporation develops, acquires, owns and operates hydroelectric facilities, wind farms, solar farms and energy storage facilities.

For more than 30 years, Innergex has believed in a world where abundant renewable energy promotes healthier communities and creates shared prosperity. We are convinced that generating power from renewable sources will lead the way to a better world. We remain committed to responsible growth that balances people, our planet, and prosperity. We believe in offering an engaging, inclusive and supportive work environment where each team member can thrive.

Innergex employees are offered competitive wages, group benefits, a dynamic work environment, and the opportunity to contribute to building a better world.

800

Innergex22

  • Spécialiste Support ERP

    2 weeks ago

    Longueuil, Canada Fed IT Full time

    Tu es à l'écoute d'un nouveau défi professionnel ? Le Support Applicatif n'a plus de secret pour toi ? Tu souhaites rejoindre une entreprise manufacturière reconnue sur son marché ? Alors prends 5 minutes pour lire cette annonce, ton avenir se trouve peut-être en bas de cette offre ! Avant toute chose, je me présente, je suis Frédérique du cabinet...

  • Agent service client support technique ESPANGOL

    3 weeks ago

    Longueuil, Canada Fed IT Full time

    Je suis Frédérique Tahon, Directrice en recrutement chez FED IT, spécialisée dans le placement de professionnels en technologies de l'information. Je vous présente aujourd'hui une opportunité unique au sein d'une entreprise québécoise, basé a Longueuil. Description de l'annonce Relevant du gestionnaire du support technique, vous serez responsable...

  • Installation Coordinator

    1 week ago

    Longueuil, Canada Access Signs Inc Full time

    **Job Summary**: **Key Responsibilities**: **Installation Scheduling**: - Coordinate and schedule installation projects based on client requirements, team availability, and project timelines. - Communicate installation schedules and updates to installation teams, clients, and internal project managers. - Manage project timelines, ensuring all necessary...

  • Event Coordinator

    2 weeks ago

    Longueuil, Quebec, Canada Techo-Bloc Full time

    Company Description ** Flexible start date, possibility of starting early 2026 **We are entrepreneurial and innovators at heart who love to roll up our sleeves, jump right in and get things done. We boast 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a dynamic team of over 900 employees located across 20+ locations in North America....

  • Event Coordinator

    2 weeks ago

    Longueuil, Quebec, Canada Techo-Bloc Full time

    Company Description We are entrepreneurial and innovators at heart who love to roll up our sleeves, jump right in and get things done. We boast 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a dynamic team of over 900 employees located across 20+ locations in North America. We have ambitious growth plans and a restless pursuit of...

  • Training Coordinator

    1 week ago

    Longueuil, Quebec, Canada Infotree Global Solutions Full time

    Job Title: Training Coordinator - Supply ManagementDuration: 12 Months with possibility of extensionLocation: Longueuil, QuebecRequired: Bilingual (French and English) is required for this role (being in Quebec)Job Description:We are currently seeking a Training Coordinator to support client's Supply Management department. The person in this position will be...

  • IT Support Specialist

    2 days ago

    Longueuil, Canada eTeam Inc Full time

    Job Title: IT Support Specialist Job Type: Contract; 12 months contract Job Location: Longueuil, Quebec J4G 1A1 100% Onsite role Pay Rate: CAD $16 - $17/Hour Description: Interfaces with end users to resolve complex problems concerning system function which have been escalated through a problem ticket process. Assesses diagnostic information and determines...

  • Training Architect/Coordinator

    5 days ago

    Longueuil, Canada V2X Inc Full time

    Training Architect/Coordinator – Longueuil, Quebec Join our growing team at V2X! Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of mission support to improve security, streamline logistics, and enhance readiness. As a global training services...

  • Technicien informatique Senior

    4 weeks ago

    Longueuil, Canada Fed IT Full time

    Bonjour, Je suis Robin, conseiller en recrutement et développement des affaires au sein de FED IT, cabinet de recrutement spécialisé sur les métiers TI. J'interviens sur deux types de recrutement : temporaires et permanents.Bonjour,Je suis Robin, conseiller en recrutement et développement des affaires au sein de FED IT, cabinet de recrutement...

  • Purchasing Coordinator

    3 days ago

    Longueuil, Quebec, Canada Techo-Bloc Full time

    Company Description ** Flexible start date, possibility of starting early 2026 **At Techo-Bloc, we are entrepreneurial and innovators at heart who love to roll up our sleeves, jump right in and get things done. We boast 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a dynamic team of over 900 employees located across 20+ locations in...