Ticket Agent

2 weeks ago

Niagara Falls, Canada COACH CANADA Full time

**TICKET AGENT**

**Location**: Niagara Falls, ON
**Company**: Coach Canada / Megabus
**Employment Type**: Part-Time | Customer-Facing | Shift-Based

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings something new? **Coach Canada** is looking for friendly, organized, and solutions-driven individuals to join our front-line customer service team as **Ticket Agents** at our Niagara Falls location.

**Why Join Us?**

At Coach Canada, we move people—and careers—forward. As part of our frontline team, you'll be the face of our brand, helping travelers reach their destinations safely, smoothly, and stress-free.

**What You’ll Do**

As a Ticket Agent, you’ll ensure an efficient and positive travel experience for our passengers by:

- Advising on schedules, fares, routes, and travel planning.
- Issuing tickets and confirming reservations for individuals and groups.
- Handling cash, debit, and credit transactions with accuracy.
- Providing baggage tagging and support during loading/unloading.
- Assisting with lost baggage inquiries and travel-related support.
- Maintaining accurate transaction records and a clean, professional ticket counter.
- Supporting special services like package tours and charters.
- Delivering service that meets or exceeds customer expectations—every time.

**What You Bring**
- High school diploma or equivalent.
- Customer service experience (an asset, but not required—training provided).
- Strong communication and multitasking skills.
- Ability to manage computerized systems for reservations, ticketing, and data entry.
- Comfort working under pressure in a fast-moving environment.
- Willingness to work flexible shifts, including weekends and holidays.
- Ability to lift baggage up to 23 kg (50 lbs) and stand for extended periods.

**Your Schedule**
- Varied shifts, including evenings, weekends, and statutory holidays.

**Equal Opportunity and Accessibility Statement**

In accordance with the _Canadian Human Rights Act_, the _Pay Equity Act_, and the _Accessible Canada Act_, we are committed to treating all applicants fairly and without discrimination. Accommodations are available upon request throughout the recruitment process for applicants with disabilities or other accessibility needs.

If you require accommodation at any stage of the hiring process, please contact us to make arrangements that best support your full participation.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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