Paint Department Supervisor

The Paint Department Supervisor is responsible for providing leadership and direction to the stores Paint Department, maintaining outstanding customer service and helping to create the best paint department experience possible. Their specialised duties include giving colour and paint product selection advice, receiving product, merchandising, restocking, and staying current with trends in the industry. The Paint Department Supervisor will also help foster a positive work environment and display a high level of professional standard of individual behaviour by leading by example.

**Responsibilities**:

- Oversees the day-to-day operations of the Paint Department; providing direction and guidance, training and coaching to the team.
- Creates and maintains store culture through teamwork and coaching; displaying a high level of professionalism and leading by example.
- Collaborates with store leadership concerning policies, procedures, and standards for assigned area of responsibility.
- Maintains company standards and policies; ensures that employees are adhering to procedures and quality standards; works to resolve any problems or errors.
- Delivers consistent high quality customer service within the store in accordance with Home Hardware values and service standards.
- Assists customers in locating merchandise in store, on homehardware.ca, and process special orders.
- Process special orders for non-stock or out of stock items.
- Update prices on merchandise, bins, displays, etc. as necessary.
- Build special displays and signage for sales, promotions, and other special events.
- Remove sale and promotional displays, prices, etc. and rearrange stock following promotional events.
- Always take appropriate safety precautions when mixing and preparing paint.
- Help unload incoming trucks.
- Check incoming merchandise against invoices to spot shortages, damaged goods, back-orders, etc.
- Keep stock in the storage area neat, clean, and orderly.
- Participate in regular cycle counting and assist in annual inventory counts.
- Reorder merchandise according to the store’s buying procedures.
- Attend store meetings, training sessions, etc. as required.
- Offer colour matching expertise and paint product selection advice.
- Maintain an awareness of all promotions and advertisements.
- Assist in the training and development of team.
- Work in a safe manner in accordance with provincial and federal safety legislation. Report any potential hazards and unsafe behaviour to management in order to have the situation corrected

**Qualifications**:

- Minimum 3 years of paint store experience is an asset (including colour matching, sales and marketing, and knowledge of Paint & Decor products).
- Experience in a leadership role considered an asset.
- Strong leadership and problem solving capabilities
- Ability to work a flexible schedule including weekends, evenings, and holidays.
- A commitment to service excellence and customer satisfaction.
- Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multitask.
- Creative abilities for making attractive in-store displays.
- Ability to learn quickly and retain a large amount of product-specific knowledge.
- Ability to work cooperatively in a team atmosphere.
- Willingness to continually develop professional skills and knowledge base.

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- How many years of paint store experience do you have?

Work Location: In person