Clinical Operations After-hours Supervisor

0.4 FTE

**About the Perth and Smiths Falls District Hospital**:
Located in the charming and historic Perth and Smiths Falls region, within close proximity to urban centres such as Kingston, Brockville, Ottawa, and on the banks of the Rideau Canal system - a UNESCO World Heritage Site, PSFDH plays an important role in the lives and well-being of the 60,000+ residents living within its catchment area. PSFDH is an exemplary accreditation organization that delivers a broad range of primary and secondary services and programs to residents of three large rural counties. PSFDH's mission is to provide high quality patient and family-centered care built on collaboration and partnerships.

**About the Opportunity**:
The Clinical Operations After-Hours Supervisor provides overall management, coordination and clinical expertise of the hospital-wide services during hours of duty (evenings, weekends, stat holidays and other days as required) in a supportive, facilitative and empowering manner. This position is responsible for recourse allocation, staff utilization, bed management, patient flow planning, risk management, disaster response and the promotion of service excellence and quality improvement across all hospital programs in order to optimize quality patient care. Clinically, this position provides expert support for complex patient situations and crisis management for patients and families.

**DUTIES AND RESPONSIBILITIES**:
Under the direction of the VP of Clinical Care, this role will be responsible for:
1.Clinical Practice

Provide advice and support for the care of complex patients

Develop and maintain a risk supervisory support for patients, visitors, staff incidents and complaints

Facilitate the timely resolution and communication of patient and family issues in collaboration with appropriate stakeholders

Ensure that all situations handled are appropriately documented and forwarded to appropriate stakeholders

2.Leadership and Administration

Act as administrative lead for the hospital during hours of duty

Coordinate initial response to critical incidents, emergency codes, issues regarding health and safety and internal/external disasters

Establish regular communication with the nursing and support staff team to ensure efficient and effective problem-solving and flow of communication by making regular rounds throughout the hospital

In collaboration with the appropriate members of the hospital leadership team, conduct investigations into staff, patient and operational issues as required

3.Resource Utilization

Ensure appropriate staffing levels based on patient acuity, occupancy and standards of care by re-assigning, replacing or delegate unit to contact staff t meet patient care needs or respond to changing acuity levels (including authorizing overtime)

Support and assist in the implementation of all strategic objectives as related to patient flow

Develop and participate in implementing strategies that improve cost containment/effectiveness and enhance efficiency while improving or monitoring quality of patient care

Recommend needs for minor and capital equipment

Participate in hospital committees as required

**JOB SPECIFICATIONS**:
Required

Bachelor's Degree in a registered healthcare profession

Minimum of three (3) to five (5) years' of clinical experience

Demonstrated effective interpersonal, conflict resolution and communication skills

Proven facilitation, collaboration and leadership skills

Demonstrated information technology/systems competency

Preferred

Other related professional memberships/interest groups

Experience with clinical documentation in an Electronic Health Record

Membership in Specialty related Professional Association

Experience with leading Quality Improvement Initiatives

**Working Conditions**:
The Human Resources Department Perth and Smiths Falls District Hospital 60 Cornelia Street West