System Technician Nu C-24-020

**VACANCY**

Applications are invited from qualified individuals to fill the following position:
**One (1) Permanent Full Time System Technician - (ITS) Information Technology Services**

**Location: Kirkwood/Wordplay Campus (Sudbury)**

**SALARY: FROM $30.39 TO $37.99 HOURLY BASED ON EXPERIENCE**

We are presently seeking a highly motivated individual to join our Information Technology Services (ITS)

team. Reporting to the Supervisor of Client Services, the Systems Technician plays a crucial role in

providing technical support and assistance to users within the organization. They serves as the frontline

support for ITS related issues, ensuring that users can effectively utilize technology to perform their tasks

efficiently.

**Responsibilities: **

Provide customer service related activities including monitoring, escalation, and ongoing

communication with the requesting users or units;

Manage or fulfil standard requests, problems and incident resolutions on the service desk;

Keep detailed records of support requests, resolutions, and troubleshooting steps for future

reference.

Communicate with, and dispatch other ITS members as needed to restore services or fulfil new

requests quickly and efficiently;

needed by users or departments.

In addition to service desk responsibilities, the incumbent will also be involved in providing on

location field services for NBRHC sites located in Sudbury.

Provide after-hours, on-call support (including weekends) on a rotational basis with other ITS

team members;

Graduate of a 2 year recognized Community College Program with exposure to computer
hardware and systems or equivalent required 

including experience with Windows 10 and Active Directory 

CompTIA A+ (or equivalent) and ITIL Foundation certification would be an asset 
Experience and practice in hardware troubleshooting and simple repair required 

Excellent communication, customer service, and interpersonal skills required 

Experience in a hospital computing environment an asset 
Good attendance and work record required 

Valid driver’s license required 

Must demonstrate commitment to ensure your safety, the safety of fellow workers, patients,
volunteers, and visitors 

Must support and contribute to a culture of safety and prevention of adverse health events in this
organization 

Bilingualism (English/French) is an asset

Criminal Reference Check including the Vulnerable Sector Check recent within six (6) months is a

requirement

**The posting will remain open until the positions are filled.
**THE ORGANIZATION**

North Bay Regional Health Centre (NBRHC) is a unique health care organization with three primary roles:
providing acute care services to North Bay and its surrounding communities, functioning as the district

referral centre providing specialist services for smaller communities in the area, and it’s the specialized

mental health service provider serving all of northeast Ontario. At more than 400 beds, our state-of-the-art

regional health centre has over 150 physicians, 2300 employees and 250 volunteers.

**THE COMMUNITY**

North Bay is located 3.5 hours north of Toronto, just north of the district of Muskoka, and 3.5 hours west

of Ottawa. With a population of 54,000 and a catchment area of 180,000, it is a safe and welcoming

community that offers a healthy and balanced environment for working, living and raising a family. North

Bay is situated on the shores of two large lakes (Lake Nipissing and Trout Lake) and boasts beautiful

scenery and four distinct seasons. Whatever your interests are, you will have access to numerous

activities and amenities within minutes from your home-reclaim your work-life balance and join us

**_NBRHC is committed to achieving 100% compliance with its COVID-19 Vaccine Policy. As a result, please be _**
**_advised that in order to be eligible for employment at the Health Centre, all new hires must be compliant with _**
**_our COVID-19 Vaccination Policy and must be fully vaccinated prior to commencing employment. To be _**
**_considered fully vaccinated, an individual must have received the full series of a COVID-19 vaccine or a _**
**_combination of COVID-19 vaccines approved by the World Health Organization (e.g. two doses of a two-dose _**
**_vaccine series or one dose of a single-dose vaccine series) and received the final dose of the COVID-19 vaccine _**
**_at least 14 days ago.
- **

**_pursuant to the Ontario Human Rights Code. _**
- North Bay Regional Health Centre is committed to providing accessible employment practices that are in compliance _
- with the Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation for disability during _

**We are an equal opportunity employer. We thank all applicants for their interest.