Operations Assistant

Metro ATTA Elevator is an independently owned, full service elevator and escalator company, currently serving the Metro Vancouver area. Our goal is to build long-term relationships with our customers by being fully transparent, providing quality services and a best in-class customer experience.

Due to the continual strong growth of the company and in preparation for its planned expansion across British Columbia, a full time, in house, experienced **Operations Assistant **is being added to the team.

**Responsibilities**

The position will function as the primary administrator of the internal operational activities of the company and will report to the Operations Manager.

An example of the job duties:

- Proficient user of and effectively maintain data in various software platforms

to manage activity for the elevator maintenance and construction portfolio and specific online customer portals
- Follow and enforce established protocols, procedures, and operational standards.
- Dispatch and schedule work to be efficient, complete, and operational to standards by collecting and verifying information and actioning needed tasks
- Assist in the day-to-day operations, including managing correspondence, scheduling appointments, and maintaining office supplies
- Provide outstanding customer service by promptly addressing inquiries and concerns from clients, technicians, and other stakeholders
- Obtain quotations and specifications from suppliers, coordinate all paperwork, and create spreadsheets for comparisons.
- Quickly learn and become proficient in using Liftkeeper software to manage service schedules, track maintenance activities, and generate reports
- Prepare reports for weekly billing of chargeable events
- Prepare reports for weekly billing of chargeable events
- Onboarding new customers to include collecting, verifying, and entering data
- Assist with bid proposals, vendor quotes, meetings, and walkthrough scheduling
- Variety of other duties, tasks and responsibilities as the company evolves and as assigned by the Operations Manager

**Skills and Qualifications**
- Minimum 3-5 years related experience; previous experience in or knowledge of the elevator/escalator, mechanical services and/or construction industry would be an asset.
- Post-secondary education in the areas of office administration and/or equivalent experience in a related field(s), is preferred.
- Strong learning agility and a willingness to continually learn, develop and take charge.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook), and Microsoft Teams.
- Ability to quickly grasp and navigate software systems; prior experience with Liftkeeper or similar elevator maintenance management software is an asset.
- Ability to solve problems, make critical decisions and prioritize attention to detail.
- Excellent verbal and written communication skills.
- Superior organizational, time management and efficiency skills.
- Ability to establish a good working relationship with management, co-workers, subcontractors, consultants, trades people among others;
- A self-starter and motivator that is reliable, dependable and focused
- Strong concern for sustainability and a proactive attitude towards waste reduction, contributing to our company’s effort to go paperless and towards environmental sustainability.

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$52,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person