Restaurant General Manager

**Location: 415 Pembroke Street East, Pembroke, Ontario**

**PURP**O**S**E **O**F **T**H**E **P**O**S**I**T**IO**N**:
To lead and oversee the management of all aspects of the restaurant business.

Through coaching, developing, motivating and engaging all in store employees create a culture to be proud of.

Through ‘beat year ago’ mentality you will ensure the continued growth and success of the brand by developing and communicating a breakthrough strategy which delivers outstanding business results.

**S**C**O**P**E **A**N**D M**A**G**N**I**T**UD**E**:
Soul Restaurants Canada comprises of Restaurants including KFC and Taco Bell brands. Individual units vary in size, sales, budgets dependent on location and asset type. The Restaurant General Manager will assume operational responsibility of one unit, Supervising between 10 - 60 people, with Sales ranging from $500,000 to $3,000,000 per Annum.

**P**O**S**I**T**IO**N **FUNC**T**IO**NS**:. **(Include % of time spent on each function.)**

**30% People**
- Conduct and complete robust Performance Appraisals and IDP’s with all managers and employees in line with the company guidelines and timescales.
- Proactively develop team members and managers, ensuring a robust ‘talent pipeline’ is in place.
- Plan and facilitate regular Management and Team meetings in line with Soul Restaurant’s Success Routines. Meetings should be informative, interactive and business relative. Capture meeting minutes and follow up.
- Proactively and consistently manage all in-store Employee Relations issues. Ensure all issues are managed in line with statutory requirements and employment law, updating Area Manager/Area Coach and PCL, as appropriate.
- Drive a high performance culture in store. Proactively utilize Soul Restaurant’s Performance Improvement Process with individuals identified as not meeting expected performance levels
- Utilize the Bench Planning process, effectively managing staffing levels and recruitment ensuring your restaurant is staffed to optimum at all times. Actively utilize recruitment systems and tools (posters, HMS, TMRI, SIG, realistic Job preview) and consistently recruit in line with Soul Restaurant’s Employment policy.
- Rigorously follow legislative requirements associated with recruitment of employees - working time regulations, Visa Restrictions.
- Proactively manage and oversee all new starters through their Induction and in store Training Schedule.
- Coach All employees to understand the relevance of the HWWT2 principles to their roles and live and breathe the principles on every shift.
- Maintain up to date personnel files and training records for all employees.
- Track team absence, taking action in line with Soul Restaurant’s absence management policy where appropriate. Manage team holidays in line with the needs of the business.
- Ensure all statutory and company Health, Safety and Food Safety regulations are strictly adhered to at all times and corrective action taken in a timely manner as necessary.
- Actively promote safety and wellbeing of every employee, Guest or contractor in line with company policy as outlined in CSL.
- All employees to be fully trained on fire procedures, Health & Safety, Food Safety and Security/Robbery procedures.
- Company Security Procedures to be rigorously followed in order to ensure the security of people, premises, stock, equipment and monies at all times.

**20**%** Guest**
- Create a Guest focused environment which is appealing to the brand’s diverse Guest base
- Rigorously complete period ROCC evaluation and implement actions to ensure resolution of issues and to drive consistent improvement. Rigorously follow up on ROCC Action Plans, completing actions in a timely manner.
- Manage all Guest complaints in line with company policy, escalating issues to Area Manager/Area Coach, where appropriate.
- Fully comply and adhere to RGM Success Routines.
- Regularly review GES reports. Develop and communicate a period GES plan, utilizing relevant company tools (OCL’s, Coaching) to ensure the restaurant is consistently achieving the company standard.
- Robustly follow up on any issues arising from local Regulatory audits, ensuring corrective action is taken in a timely manner as required.
- Utilize company tools and reports so that the store consistently provides an excellent level of Guest service (e.g. prep for peak, GES reports).

**25** % **Sales**
- Through exceptional operational standards and a ‘maniacal’ approach to Guest service, consistently seek to maximize the sales in the restaurant. Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets.
- Create and execute local marketing activities to optimize potential sales growth.
- Understand the local competition and increase visibility within the local community to ensure awareness of any common issues, competitor activity or forthcoming events that may impact the business.
- Build Know How of surroundin