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Reservation & Ticketing Analytics Specialist

3 weeks ago

North Bay, Canada Ontario Northland Full time

POSITION: Reservation & Ticketing Analytics Specialist
REPORTS TO: Manager of Revenue Management
DEPARTMENT: Passenger Services
LOCATION: North Bay or Remote (Ontario)
REFERENCE: 500-223B-25
SALARY: $88,868- $104,546

**WHO WE ARE**:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1000 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services.

**ACCOUNTABILITY STATEMENT**:
The Reservations and Ticketing Analytics Specialist plays a crucial role in analyzing transactional behaviors and trends, providing valuable customer data, insights and reports to support better management decision-making. The incumbent will be an expert for the ticketing reservation system, making changes, updates and configuration to the system as required.

**MAJOR DUTIES/ RESPONSIBILITIES**:

- Analyze large data set from reservation and ticketing systems to identify trends, anomalies, and any opportunities for ridership optimization
- Translate complex data into actionable insights and present findings to stakeholders across all departments
- Monitoring business data and producing reports for internal and external users based on key insights or trends
- Keeping up to date with reservation and ticketing software updates/initiatives
- Acts as back up to other Reservation & Ticketing Analytics Specialist as required (making changes to routes, fares, specific tickets, etc. in the ticketing/reservation system)
- Evaluate the performance of promotional campaigns, fare structure, and discount strategies
- Working with our system vendor to help facilitate the implementation of change
- Reporting bugs/glitches impacting internal and/or external users of our ticketing system

**REQUIREMENTS**:

- Advanced skills in MS Excel (functions, pivot tables, data analysis, Macros etc.)
- University Degree in Business Administration or Economics
- 2-3 years’ experience in data analysis, revenue management, pricing, or yield management
- 2+ years’ experience within the transportation industry is preferred (motor coach, passenger rail, or airlines)
- Familiarity with reservation systems and software such as Betterez is highly valued
- Ability to translate complex data into understandable documents and presentations
- Familiarity with analytics and visualization tools
- Excellent verbal and written communication skills with the ability to collaborate
- Organizational, motivational and analytical skills are a must
- Commitment to Health and Safety

Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources.

Les offres d'emploi sont également disponibles en français. Visitez notre site Web sur les carrières ou appelez le 1-800-363-7512, poste 394 pour plus de renseignements.

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