Network Operations Analyst

**Title**: Senior Network Operations Center Analyst
**Location**:Laval QC
**Duration**:Full time

**Here is the Job Description**:
The position is recognized for advanced technical expertise, in-depth understanding of computing environments (infrastructure, servers, workstations and peripherals), and possess exceptional client management skills. They work with the Sales and Technical teams in order to provide proper implementation of the N-Central RMAR system and deliver full functionality and reporting to our clients. This position is responsible to also assist other staff members in resolving daily issues for the Clients.

**Responsibilities**:

- Perform full implementation of the entire Managed Services Portfolio using the N-Central Remote Monitoring and Management system.
- Perform proactive and maintenance services, and deliver reporting, for each of the Managed Service clients.
- Perform intermediate-to-advanced break-fix services on servers and network printers (Level -2 incidents).
- 3).
- Perform intermediate scripting functions in Microsoft Active Directory (login scripts, GPO settings) to optimize customer environments. Work with Microsoft Deployment Toolkit for image creation, deployment, and maintenance of customer standardized images.
- In addition to the required Runbook, document the client’s IT environment.
- Manage service incidents requiring escalation and / or on-site intervention.
- Enter updates directly into the Ticketing System (start/end times, work performed details) immediately after completing each intervention.
- Ensure proper functioning of the systems in place, and safeguard both the merchandise and the confidential nature of the information stored on the equipment Interface effectively with the client during service interventions and maintain the highest degree of customer satisfaction.
- Thorough knowledge of the warranty policies and escalation procedures of the various manufacturers supported.
- Have thorough understanding of the Service Portfolio, and maintain an in-depth understanding of client operations and business needs in order to assist the Sales and Contractual teams in identifying new opportunities for additional services.

College diploma in the field of IT or equivalent technical certificate.

Fully bilingual, written and spoken (French & English)

Punctual, analytical and possess excellent communication skills and business acumen

Technical proficiencies outlined below must be accompanied by five or more (5+) years of related experience:

- Advanced knowledge and experience in administering and troubleshooting of PC and print environments including network connectivity.
- Advanced knowledge and experience in administering and troubleshooting Microsoft Windows /7/8/10 environments.

Intermediate-to-advanced knowledge and experience in administering and troubleshooting Microsoft Windows Server environments (all versions), Exchange Server (all versions), Active Directory fundamentals.

Intermediate-to-advanced knowledge and experience in the implementation and support of SMB internetworking infrastructure: LAN, WAN and wireless appliances,

Intermediate-to-advanced knowledge and experience in the implementation and support of data back-up and restore technologies.

Advanced knowledge and experience on Remote Management tools: N-Central, TeamViewer, GoToMeeting and Microsoft Teams.

Advanced knowledge and experience using Microsoft Deployment Toolkit.

Good knowledge of firewall concepts and functionality, switch configurations and networking methodologies.

Good knowledge of entry and mid-level NAS/SAN devices and overall functionality.

Base certifications required: CompTIA A+, CompTIA Server+, CompTIA Network+, CompTIA Security+.

**Job Types**: Full-time, Permanent

**Salary**: $48,294.56-$92,871.53 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Language**:

- French (required)

Licence/Certification:

- CompTIA A+ (required)
- CompTIA Network+ (required)
- CompTIA Server+ (required)
- CompTIA Security+ (required)