Bilingual Executive Assistant, Global Retirement

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**The opportunity**

Global Wealth & Asset Management (GWAM) is a key growth segment for Manulife. We operate three different channels (Retail, Retirement and Institutional) and are a major player in North America, Asia and Europe.

Our Retirement business serves over 8M customers worldwide, gives over 50% of GWAM earnings and is well positioned in all of our key markets.

Reporting to the Head of Finance & Strategy, Global Retirement, the Executive Assistant will play a key role in providing administrative support for a team of 8 senior leaders located in Canada and the US. The individual will demonstrate initiative, effective communication, and strong organization and collaboration skills.

**Responsibilities**:

- Interact with key personnel across Manulife and Global Wealth & Asset Management, including senior management and functional partners, in a highly professional manner
- Schedule meetings and proactively prepare associated details, including agendas/materials, catering, etc.
- Handle multiple calendars
- Handle employee onboarding/offboarding process for the team
- Maintain distribution lists for various communications
- Arrange and coordinate travel, including travel agendas and meeting schedules
- Complete expense reports and maintain detailed records of expenses
- Perform other duties as assigned, such as taking minutes of meetings or other administrative functions
- Facilitate resolution of IT problems
- Coordinate and lead special projects as assigned, ensuring accurate and timely completion of tasks
- Support process improvements, including documentation, and make recommendations regarding changes and solutions to issues or problems
- Maintain awareness of Manulife and Global Wealth & Asset Management policies, practices and overall organizational awareness to support and communicate on behalf of team members

**Key attributes and behaviors**:

- 3+ years of related experience
- Bachelor’s degree preferred
- Bilingual (English and French)
- Strong interpersonal and communication skills, both verbal and written.
- Demonstrate tact and professionalism in interacting at all levels of the organization and maintain confidentiality
- Ability to balance multiple priorities while maintaining a high degree of accuracy and attention to detail
- Flexible and adaptable when dealing with change, including changing priorities and tight deadlines
- Strong problem-solving skills and analytical skills; ability to investigate problems without supervision
- Excellent organization and time management skills
- Able to work both independently and on a team in a fast-paced environment

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our dedication to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all partners and has a positive social and environmental impact.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer