Manager, Client Experience

2 weeks ago

Burnaby, Canada Sephora Full time

**Job ID**: 235000
**Store Name/Number**: BC-Metropolis (0536)
**Address**: 216-4820 Kingsway, Burnaby, BC V5H 4P1, Canada (CA)
**Full Time/Part Time**: Full Time
**Position Type**: Regular

**You’ll love working here**
As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and events in a specific Sephora store location. This role regularly supports in areas such as client service, sales floor standards and team leadership as well as all service-related areas such as the Beauty, Skin and Fragrance Studio as well as all beauty classes within their store. You will also be accountable for the development of all beauty advisors and Senior Artistry and Skincare roles.
- ** Developing your team. **Manage the daily operations at the Beauty, Skin and Fragrance Studio (as applicable). Ensure that the Coordinators, Beauty Studio are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
- ** Embracing Innovation. **Ensure beauty advisors are trained adequately and are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
- ** Client Experience. **Manage the Services online reservation system including publishing beauty advisors availability and class dates and times. Ensure staffing levels are adequate to support a smooth flow of clients receiving services, while ensuring that the client check-in process is efficient.
- ** Training & Development. **Execute beauty advisors training for all new hires as well as for existing team members. Facilitate orientation & our selling model training sessions whenever possible.
- ** Visual Merchandising. **Support the Operations team by ensuring all merchandising concepts and sales floor visuals are within company standard. Keep the sales floor neat, clean and organized at all times. Execute all visual merchandising flips and ensure replenishment if inventory is added to the sales floor.
- ** Vendor Management. **Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach cast on their products. Provide feedback on brand training effectiveness when possible.

**We’d love to hear from you if**
- You have two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
- You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

**While at Sephora, you’ll enjoy**
- ** The people. **You will be surrounded by the best talent in the industry - people you can be proud to work with.
- ** The perks. **Think you’ve tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events.
- ** The education. **We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

The compensation ranges between CAD$53,200 - CAD$66,500. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

  • Team Lead, Client Experience

    2 weeks ago

    Burnaby, Canada Sephora Full time

    **Job ID**: 215048 **Store Name/Number**: BC-Metropolis (0536) **Address**: 216-4820 Kingsway, Burnaby, BC V5H 4P1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can...

  • Team Lead, Client Experience

    5 days ago

    Burnaby, Canada Sephora Full time

    **Job ID**: 245772 **Store Name/Number**: BC-Brentwood Town Centre (1510) **Address**: 4567 Lougheed Hwy #260, Burnaby, BC V5C 3Z6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora...

  • Client Manager

    2 weeks ago

    Burnaby, Canada Benefits by Design Inc. Full time

    We are seeking a Client Manager to join our team! **Who we are? **At Benefits by Design (BBD), we help working Canadians promote and protect their health, wealth and happiness by delivering benefits by design and we are looking for people with same passion that we have for helping working Canadians. At BBD our strength comes from combining the diversity...

  • Client Account Manager

    5 days ago

    Burnaby, Canada Nuway Counselling Full time

    **About Us**: We are a dedicated counselling clinic committed to providing compassionate and professional mental health services to our clients. Our team values empathy, professionalism, and effective communication, and we are seeking a Client Account Manager who shares our vision. **Position Overview**: As a Client Account Manager, you will be the first...

  • Client Service Manager

    7 days ago

    Burnaby, Canada Carollo Engineers Inc. Full time

    Overview: At Carollo you’ll make an impact at an organization that does meaningful work, fosters a collaborative team culture, and creates a diverse, inclusive environment where you feel like you belong. You’ll work alongside a collaborative and dynamic team of professionals that is truly passionate about our work. Carollo’s vision is to be the BEST...

  • Reporting Analyst

    5 days ago

    Burnaby, Canada Acera Insurance Services Ltd. Full time

    We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees._ - Our people are:_ - _ Encouraged to challenge the status quo and never stop learning in their commitment to excellence._ - _ Empowered with a sense of accountability and autonomy to...

  • Client Service Manager

    14 hours ago

    Burnaby, Canada ADP Full time

    **At ADP we are driven by your success.** We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our **CORE** values**:Insightful...

  • Client Service Manager

    1 week ago

    Burnaby, Canada Fairygodboss Full time

    91% say women are treated fairly and equally to men93% would recommend this company to other women92% say the CEO supports gender diversityRatings are based on anonymous reviews by Fairygodboss members.#6011834410252024Position summaryAt ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do...

  • Manager, Client and Case Management Services

    2 weeks ago

    Burnaby, Canada BC Family Maintenance Agency Full time

    BC Family Maintenance Agency (BCFMA) is a BC Crown agency which provides a free service available to families in British Columbia who are eligible to receive or pay family support. The Agency offers support that strengthens families so that they may achieve their full potential and secure the best possible future for their children. By putting people first,...

  • Client Service Manager

    1 week ago

    Burnaby, Canada DataCore Mail Management Ltd. Full time

    DataCore is seeking an individual to join our client service team in the exciting industry of mail marketing services. We seek a person with a positive can-do attitude, who wants to be part of a small, closely-knit team, who likes to work collaboratively, has a strong sense of integrity and responsibility, and who enjoys learning new things. In other words,...