Supervisor, Case Management, Refugee Resettlement

**Supervisor, Case Management, Refugee Resettlement**

ISANS is seeking a full-time **Supervisor, Case Management, Refugee Resettlement** to provide day to day supervision to Refugee Resettlement Team employees and activities of the CSS and Young Adult GAR Case management services within the team. Ensuring all CSS and Young Adult GAR client related issues and activities are addressed in a timely, effective and client centered manner.

Reporting to the Manager, Refugee Resettlement, the position is responsible for:
**Specific Responsibilities/Accountabilities**:

- Supporting the effective and efficient delivery of the CSS Case management and Young Adult GAR program and activities by providing supervisory leadership to the team
- Ensure consistency and timely delivery of all CSS and Young Adult GAR program services to clients per the CSS Case management manual and related policies and guidelines
- Ensure the team meet all contracted deliverables and targets
- Support the Manager’s duties and the other Supervisor for Refugee Resettlement team with coordinating services and activities as needed and ensuring consistency of work approach across all RR programs
- Carry pager phone and be on-call Leaders on a rotating basis and filling in for other supervisors in their absence.
- Support team with counselling and debriefing during and after complex cases and situations
- Monitoring, mentoring, and supporting team members with client/staff issues, elevating to manager as appropriate
- Distribute and oversee staff caseload
- Liaising and problem solving on service delivery issues across ISANS and with external partners to ensure coordinated services and ongoing links to existing resources/supports/programs
- Keep team manager informed of major service delivery issue that needs to be addressed
- Assisting with the development, implementation and orientation of policies and procedures
- Ensuring accurate and timely data entry by staff in NewOrg and ICARE
- Participating in hiring of new staff and organizing and delivering orientation/training and providing mentorship and support
- Coordinating regular team meetings and support staff in addressing clients needs and service delivery issues
- Coordinating service delivery back-up during staff illness/absence
- Providing assistance and support to the manager with reporting on a regular basis
- Managing time off requests (Rippling/OT)
- Filling in for Manager with program and staff issues when away including signing expenses/timesheets

**General responsibilities**:

- Performing other duties as required
- Providing information as required for internal/external reports, proposals, grants etc.
- Reviewing and adhering to ISANS workplace health and safety policies; safety is everyone’s responsibility
- Ensuring all relevant client information is recorded in the databases in a consistent and timely manner
- Attending regular Staff Meetings and Team meetings
- Attending training and development opportunities as appropriate
- Attending and providing support at ISANS events

**Education**:

- Bachelor of Social Work degree with minimum of 3 years of direct experience in similar field
- Equivalent combination of education and experience will be accepted
- Counselling certificate would be an asset

**Experience**:

- Experience supervising staff
- Experience working in a cross-cultural environment; experience delivering direct service to immigrants preferred
- Experience developing, implementing and evaluating programs or projects
- Experience delivering presentations
- Experience with computer programs and database: data input, queries, generating developing /reports, spreadsheets, presentation documents

**Knowledge**:

- Knowledge of local activities, programs and community organizations that serve the immigrant population

**Skills**:

- Strong written and verbal English communication skills
- Ability to work independently and as part of a team
- Excellent crisis intervention skill, ability to remain calm and handle high level of stress in complex situations
- Strong time management and organization skills
- Additional languages an asset

**ISANS Core Competencies**

**Cultural Competency; Equity, Diversity & Inclusion**
- Embracing the value that different perspectives and cultures bring to an organization

**Collaboration**
- Working collaboratively with others across the organization to achieve shared objectives

**Continuous Learning**
- Continually seeking new knowledge and skills, as well as developing existing capabilities

**Innovative Thinking**
- Introducing new ways of looking at problems and developing useful ideas that are new, better, or unique

**Accountability**
- Holding self and others responsible and accountable to being transparent and principled in our approach and to meeting commitments

**Respect**
- Actively encouraging an environment of fairness, honesty and integrity for all

**Terms of Employment**
- Indefinite-Term contract
- Full-time 35 hours