Experienced Commercial Property Claims Adjuster

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

We currently have some exciting roles for Experienced Commercial Claims Adjusters for our Customer Response - Property team.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid - the best of both worlds.

Come join our team

What you’ll do:
- Support our claims customer demand through a phone and text line environment- Investigate and negotiate various Commercial Property Claims and complex losses up to $250,000, in accordance with Aviva's claim procedures and guidelines.- Responsible for confirming coverage and compiling FNOL information for incoming claims.- Stand as an expert and provide in-depth commercial claims guidance/advice to customers, peers and other stakeholders- Responsible for data accuracy and the issuance of payments to vendors, insureds and experts.- Review and compile facts, policy, and technical reports, analyze estimates, value of claim and negotiate/settle claim accordingly.- Effectively advise and counsel customers on claim status, provide prompt and exemplary customer service and while keeping related parties informed of the claims status.- Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss and reservation of rights letters etc...- Responsible for recognizing questionable claims, subrogation and risk opportunities.- Also responsible for reviewing case law to determine liability.- Meets Property team performance expectations that are set individually and contributes to team success.- Adheres to and supports policies surrounding attendance

What you’ll bring:
- Up to 5 years of property claims experience- Minimum of 3 Years experience handling first-party commercial claims including but not limited to complex losses up to $250,000, building owner/tenant, business income, stock, cargo, builder's risk, crime and equipment claims for a wide variety of industries- CIP or FCIP and other industry designation preferred- Ability to work in a fast-paced environment to support customer demand- High level of comfort dealing directly with key commercial clients and brokers on all claim related issues and other assistance as required- Computer proficiency; Excel, Word, PowerPoint, Outlook, Guidewire- High level of prioritization and organization skills- Think critically and coordinate with all stakeholders to ensure you receive the best outcomes.- You are hardworking and a self-motivated problem-solver- Excellent oral and written communication skills.- Licenses for claims adjusting in any provinces (not a requirement but a big asset)- Assist and support during high volume catastrophes as needed (Evenings and Weekends)

Must be able to work rotating shifts during the hours of 7:00 AM to 8:00 PM Monday to Friday, and have flexibility to work some Saturdays only if needed.

What you’ll get:
- Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Outstanding Career Development opportunities.- We’ll support your professional development education.- Competitive vacation package with the option to purchase 5 extra days off per year- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion- Corporate wellness programs to support our employees’ physical and mental health- Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

LI-MP1 #LI-Hybrid