Customer Service Representative

Alexandria Moulding is currently looking for a **Customer Service Representative** to join our VALUES based organization.

**SCOPE OF POSITION**:
**Responsibilities and Essential Functions**:

- Manage and support assigned customer accounts, providing ongoing assistance and follow-up.
- Process and monitor orders, including outreach to major accounts as needed.
- Gather and verify customer information efficiently; assess and fulfill customer needs; educate clients on processes and document all interactions using contact tracking tools.
- Address and resolve customer issues over the phone in a timely and professional manner.
- Respond to and resolve customer questions and concerns in a timely manner.
- Identify and recommend opportunities to improve processes and enhance the customer experience.
- Provide support to sales representatives with account management and related activities.

**Key Competencies**:

- Ability to manage a high volume of calls, internal inquiries, and frequent interruptions in an open-concept environment.
- Strong commitment to customer satisfaction with a passion for delivering excellent service.
- Well-organized and able to meet deadlines under pressure.
- Clear and professional communication skills, both verbal and written, in English and French.
- Advanced proficiency in Microsoft Office programs.
- Sound judgment and the ability to make independent decisions.
- Strong work ethic and a collaborative team player attitude.
- Occasional travel may be required; a valid driver’s license and passport are necessary.

**Work Environment and Physical Demands**:

- Office environment with exposure to varying temperatures and mínimal dust.
- Primarily a sedentary role, requiring extended use of a computer, phone, and office equipment.
- Occasional movement within the office to access files or supplies.
- Occasionally required to lift boxes (up to 25 lbs).

**Required Credentials**:

- 1-3 years of experience in a customer service role within an office or administrative environment.
- Post-secondary diploma or equivalent combination of education and related work experience.
- Bilingualism in English and French is required.
- Knowledge of AX Microsoft Dynamic 2012 will be considered a strong asset.
- Familiarity with the building materials industry, including moulding, residential, and commercial construction, is beneficial.
- _Not a comprehensive list of duties. Duties may change without notice at management’s sole discretion_

**Benefits**:
We’re proud to offer a comprehensive benefits program tailored to support your well-being.

As part of our offerings, you’ll have access to 100% employer paid Dental Care, Vision Care, and Medical Care to ensure your health needs are met. Additionally, you’ll have the opportunity to join our Company Pension Plan, empowering you to build a secure financial future.

We offer an Employee and Family Assistance Program (EFAP) and Wellness Program. Our EFAP provides resources and support to navigate life’s challenges, both personal and professional. Our Thrive Wellness program is dedicated to promoting a healthy lifestyle, with initiatives aimed at physical fitness, mental health, and work-life balance.

We believe in fostering a strong sense of community within our organization. That’s why we organize engaging company events throughout the year, providing opportunities for team bonding, celebrating and fun.

**Job Type**:Full-time, permanent

**Work Location**:Onsite - 20352 Power Dam Road, Alexandria, ON

**Existing Vacancy**: Yes

**Salary**: $48,000 to $50,000 per year based on experience
- Specialty Building Products is the leading distributor of specialty building products in North America. SBP operates under the brands Alexandria Moulding, U.S. LUMBER, REEB Millwork, DW Distribution, Millwork Sales and Amerhart. We serve 45 states in the U.S. and 8 provinces in Canada from over 40 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products_
- Moulure Alexandria Moulding Inc is an equal opportunity employer and will reasonably accommodate applicants with disabilities during the selection process. _
- Applications will be accepted until _**_5:00 pm on June 6, 2025._** _We thank all applicants for their interest but only those selected for an interview will be contacted._