Customer Service Team Leader

1 week ago

Alexandria, Canada KP Windows Full time

**Are you recognized as a positive leader?**
**Customer satisfaction is key to you?**
**We want to hear from you**

**KP Windows**' Customer Service team in Alexandria is looking for a **Customer Service Team Leader**. The person we are looking for will join a growing company and a dynamic team that works vigilantly to provide high quality products.

**We offer**:

- Medical, dental, life and disability insurance
- RRSP
- Work-Family balance
- Opportunities for growth and development
- A professional and relaxed work environment

**Responsibilities**:

- Process customer orders and actively participate in maintaining good customer relations at the branch
- Perform daily functions related to the operations of the order desk
- Establish customer service excellence goals to increase team performance and exceed customer satisfaction
- Respond to customer concerns in a professional and proactive manner
- Conduct individual and/or small group training sessions for customer service personnel as needed
- Responsible for accounts receivable acuity
- Prepare and process invoices
- Verify pricing and availability of products
- Review and submit data to the payroll department
- Perform all related tasks

**Requirements**:

- Minimum of 2 years’ experience in team supervision
- Minimum of 3 years’ experience in customer service in a manufacturing or distribution center environment
- Very good computer skills and experience with MS Office and data entry.
- Bilingual - French and English

**Profile**:

- Team player
- Exceptional verbal and written communication skills
- Excellent customer service skills
- Ability to build and maintain lasting relationships with clients
- Good organizational skills and thoroughness in the execution of his tasks
- Strong analytical and problem solving skills
- Ability to work under pressure

P1

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

  • Customer Service Representative

    1 week ago

    Alexandria, Canada BMO Financial Group Full time

    53 Main Street South Alexandria Ontario,K0C 1A0 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    6 hours ago

    Alexandria, Canada Alexandria Moulding Full time

    Alexandria Moulding is currently looking for a **Customer Service Representative** to join our VALUES based organization. **SCOPE OF POSITION**: **Responsibilities and Essential Functions**: - Manage and support assigned customer accounts, providing ongoing assistance and follow-up. - Process and monitor orders, including outreach to major accounts as...

  • Cashier/customer Service

    4 days ago

    Alexandria, Canada Esso Full time

    Main Responsibilities: - Greet customers and address any questions or concerns. - Oversee sale of gasoline, lottery tickets, cigarettes, confections, etc. - Restock products to shelves, check expiration dates, ensure only intact products are sold. - Collect cash payments from customers and make changes, or charge purchases to customers' credit cards and...

  • Cashier/customer Service

    5 days ago

    Alexandria, Canada Esso Full time

    Main Responsibilities: - Greet customers and address any questions or concerns. - Oversee sale of gasoline, lottery tickets, cigarettes, confections, etc. - Restock products to shelves, check expiration dates, ensure only intact products are sold. - Collect cash payments from customers and make changes, or charge purchases to customers' credit cards and...

  • Ecommerce - Customer Service Specialist

    1 week ago

    Alexandria, Canada Alltechparts Distribution Inc. Full time

    **Overview** **Responsibilities** - Manage and optimize product listings across various e-commerce platforms to ensure visibility and attractiveness. - Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring a seamless shopping experience. - Utilize data entry skills to update inventory levels, product descriptions, and...

  • Customer Service Representative

    5 days ago

    Alexandria, Canada Alexandria Moulding Full time

    **Alexandria Moulding is nestled in the Township of North Glengarry. **Alexandria is a unique and vibrant community situated in a strategic location and possessing an enviable quality of life, which is reflected its rural and small-town character and is enhanced by a commitment to preserving its agricultural and natural resources, its historical and cultural...

  • Customer Service Representative

    5 days ago

    Alexandria, Canada Alexandria Moulding Full time

    **Alexandria Moulding is nestled in the Township of North Glengarry. **Alexandria is a unique and vibrant community situated in a strategic location and possessing an enviable quality of life, which is reflected its rural and small-town character and is enhanced by a commitment to preserving its agricultural and natural resources, its historical and cultural...

  • Customer Service Representative

    5 days ago

    Alexandria, Canada Scotiabank Full time

    Requisition ID: 192354 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Alexandria/ Temporary/ Part-time 15h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help...

  • Cashier/customer Service Ontario Canada

    2 weeks ago

    Alexandria, Canada Esso Full time

    The current position is for every other weekend(opening)and some Weekday shifts. Approx. 36hrs/2weeks. Permanent position. Main Responsibilities: - Greet customers and address any questions or concerns. **- Oversee sale of gasoline, lottery tickets, cigarettes, alcohol, confections, etc.** **- ID every customer who looks under 50** - Restock products to...

  • Powersports Service Technician

    5 days ago

    Alexandria, Canada MURRAY MOTOR SPORTS Full time

    Murray Motor Sports is looking to add a member to it's service team. Working mainly on Off-Road Vehicles, Snowmobiles and Lawn and Garden Equipment **Responsibilities**: - Perform mechanical and electrical repairs and maintenance on vehicles - Diagnose and troubleshoot mechanical and electrical issues - Assemble and disassemble vehicle components - Provide...