Learning and Development Specialist

**Job Description**:
- Business Office vacancy that requires short term, interim support.- Training for new Business Office staff.- Identified area of risk/improvement from the business, head office departments etc. that requires an on-site visit for ongoing support and cross-training for systems/processes of business office

**Responsibilities**:
Business Office Training:- Training topics would include Accounts Payable, Accounts Receivables, Collections, HR activities, Resident Trust Accounting, Scheduling, Time Tracking and Open Shift Management; establishes and monitors work-flow and makes changes as necessary to improve quality of service.- Participate in identifying areas of risk/improvement for the purposes of ensuring training and/or additional support is provided.- Identify areas that require process improvements and provide guidance/recommendations/best practice solutions.- Provide ongoing feedback to senior leaders on training progress, areas of risk/improvement, report on key performance indicators etc.- Partner with all head office departments to resolve inquiries.- Provide superior customer service to all internal and external customers.- Review current processes and provide guidance on streamlining training and business office operations.

Business Office Support:
When acting in a support capacity during vacancies, responsibilities will include:
- Administer and maintain financial records including banking, petty cash, resident trust, government funding programs, etc.- Handle payments from families and all queries concerning billings from residents and /or families; manage resident intake, setup, on-going billing, collections, and discharges.- Process and verify invoices, payments and remittances related to 3rd party providers, including agency staffing and independent contractors. Maintain external vendor relationships.- Maintain and update resident and employee census records; ensures confidentiality of all financial, personnel and resident data; Create and communicate job postings for home/facility positions.- Oversee the Benefits Administration, HR activities, Time & Attendance and Open Shift Management; establishes and monitors workflow and makes changes as necessary to improve quality of service.- Provide ongoing feedback to senior leaders on support progress, areas of risk/improvement, report on key performance indicators etc.

**Requirements**:
- Working knowledge of Workday.-
- Experience in coaching and improving business processes- Design and development experience of creative training solutions; including, but not limited to interactive ILT, v-ILT, e-learning, and blended learning would be an asset.- Exceptional verbal and written communication skills to articulate complex concepts for a diverse audience, writing coherent procedural documentation with the ability to format documents in a standardized, clean, and professional manner.- Must be able to learn a large volume of complicated material in a short time, capable of multi-tasking, with the capacity to “selfteach” when necessary.- Must have ‘G” license and your own personal, reliable car for occasional travel.- Must be willing to travel over a weekend, if required.- Must be willing to travel up to two consecutive weeks at a given time

Time Type:
Full time
- When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences.
- If you have a passion for caring, turn it into a rewarding career with Extendicare

Extendicare and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes upon request.