Outreach Assistant

If you are up for the challenge and would like to be considered for this position, we would like to hear from you. The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is looking to fill the following career opportunity:
**POSITION**: Outreach Assistant - Food Bank Services

**TYPE**: Permanent; Part-time

**LOCATION**: Provincial Office, Vancouver, BC

**CLOSING DATE**: Open Until Filled

Want to help build the future of animal welfare in BC? Come join the BC SPCA’s Protection and Outreach Services team in this newly created position as Outreach Assistant
- Food Bank Services. We are passionate about helping animals live safe, healthy and loved lives, and about helping their humans too. We are the only animal welfare organization in B.C. that has the authority to enforce laws relating to animal cruelty. And, we are one of North America’s most progressive animal welfare organizations with evidence-based standards of care. We are knowledge leaders.

**About this position**:
**Vancouver Pet Food Bank**:

- Creates a welcoming and a safe environment for clients and volunteers alike.
- Engages clients, answering questions and providing resources as needed.
- Records and supervises volunteers recording information such as:

- Statistics on visitors and distributed - food, litter, nail trims, etc.
- Spay/neuter referrals
- Supplies / needs for weekly pet food bank
- Liaises with Jacob’s Well on site, ensuring volunteers and clients follow and respect JW policies and protocols as well as ensuring site is left clean following weekly food bank.
- Supports and coordinates food bank volunteers and UBC practicum students, including scheduling, training & supervision; provides supplies and equipment as necessary.
- Acts as liaison between Outreach Specialist - Low Income & Food Bank Services, and BC SPCA Vancouver Animal Centre and BC SPCA Vancouver Animal Hospital.
- Perform nail trims and de-matting shaves on cats, dogs, and small animals as required.
- Pack, load and transport animal supplies and food to and from food bank location and community partners.
- Coordinate vehicle repairs in the event of vehicle damage.
- Drive BC SPCA vehicle to the downtown east-side area of Vancouver on food bank program days.
- Make recommendations to improve efficiency and reach of the pet food bank program.

**Administration**:

- Ensures records and weekly Vancouver Food Bank numbers are recorded and maintained.
- Troubleshoots any issues with recording as required.
- Ensures Food Bank volunteers are updating online volunteer management system with hours and current information.
- Ensures database of current volunteers is up-to-date.
- Participate in Outreach Team meetings.

**Knowledge, skills and abilities to succeed in this role**:

- Training in animal care plus 3 years’ experience in working with people and animals; or an equivalent combination of education and experience acceptable to the employer
- Working knowledge of health and safety requirements; ability to identify risks and use quick judgement to resolve any health and safety-related issues
- Ability to work independently and implement policy and procedures
- Ability to identify and deescalate potential conflict
- Excellent communication, organizational and interpersonal skills
- A positive attitude and an empathetic approach to customer service for a diverse audience
- Computer Skills - Windows, MS Office Excel
- Valid Class N or 5 BC Drivers’ License in good standing is required
- Physical ability to lift/push/pull heavy objects up to 50lbs
- Ability to work Wednesdays and Thursdays on a weekly basis
- Training and experience in animal behaviour and/or social work are considered to be assets
- Philosophical harmony with BC SPCA policies, programs and strategic directions

**How to apply**:
The BC SPCA is a Registered Charity BN 11881 9036 RR0001