Team Lead

**George Spady Society**

The George Spady Society is recognized as a leader in the development and delivery of effective services for the care, treatment, and support of individuals with substance-related disorders and dual diagnoses. People who come to us find dignity, hope and healing as they set a new path towards health and well-being. George Spady Society provides a continuum of support services supporting people with complex life circumstances associated with substance-related and concurrent disorders and homelessness, empowering them to improve their lives through client-centered, evidence-based best practices.

**Supportive Housing Program**

The Holyrood Supportive Housing (SH) Program provides a safe, supervised residence with staff coverage 24/7 for adults who require significant permanent support to maintain their independence in the community. The program operates in a 4-storey 63-unit SH Building and is run by an SH team of program staff providing daily living support to the 63 participants in the program. The Program Manager oversees the day-to-day operations, program staff, and service delivery of the Holyrood SH program. Supervised by the Director of Housing and Clinical Services, the Program Manager is responsible for creating a positive, safe environment for program staff and building residents.

The Team Lead, under the direction of the Program Manager, will assist in the day-to-day operations and housing management of the 24-hour site. They will assist with service delivery, programming, and daily management of 24-hour staff, including managing the shift schedule and incident report reviews. They will be the first contact for the shift supervisors and front-line staff and will provide in-community support as needed.

**Description of Duties and Responsibilities**
- Work collaboratively with the Program Manager to ensure adherence to accreditation standards, and GSS organizational and program policies, procedures, and protocols.
- Provide strong leadership to sustain a safe and respectful work environment by using effective communication, team building, interpersonal and conflict resolution skills to support staff and promote quality service delivery and positive team dynamics.
- Work with Case Managers and Program Manager on the implementation and ongoing review of service models, care pathways, and policies and procedures to ensure quality improvement for the participant success.
- Ensure team members enter ETO and FYI data in an accurate and timely manner and consistently follow and implement policies and procedures.
- Support Case Managers in orienting and motivating clients to access appropriate mental health, physical health, substance use, life skill, and other supportive daily functioning services; as needed, attend training; attend and hold staff meetings and case conferences
- With the Program Manager, collaborate on quality improvement, staff recruiting, and training for new staff.
- Attending Homeward Trust and GSS team lead meetings and/or working groups, case conferencing, and external partner meetings.
- Administrative duties as needed and other duties assigned.

**Position Qualifications**
- Degree or diploma in a Human Services field with 2 to 3 years of direct experience working in a supervisory capacity in a residential setting
- An open, accepting, and non-judgmental attitude with an ability to build rapport with residents and staff
- Experience working with people with complex life circumstances associated with substance-related disorders, mental health issues, mobility issues and homelessness
- Basic understanding of recovery, client-centered care, trauma-informed care, and harm reduction principles based on dignity, hope and healing as individuals move forward towards improved health and well-being
- Demonstrated understanding of the addictions field
- Knowledge of referral resources and health services available for vulnerable populations
- Understanding of inner
- city issues
- Demonstrated leadership, problem-solving, and critical-thinking skills
- Familiar with recommendations from the Truth and Reconciliation Commission (TRC) as well as Missing and Murdered Indigenous Women (MMIW) Inquiry
- Current Vulnerable Sector Police Information Check
- Current First Aid/CPR/AED training
- Valid Alberta Driver’s License
- Personal vehicles with $2 million liability insurance and the ability to transport clients as deemed necessary

**Hours of Work**:Monday to Friday. 8 hours per day.

**Job Types**: Full-time, Permanent

Pay: From $57,700.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- On call

Application question(s):

- Do you have a strong understanding of mental health, addictions