Job Id #31166: Supervisor, Building Services

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
- ** Job ID #31166 - Supervisor, Building Services (4 vacancies)**:

- **Union**: Non Union
- **Job Description ID #: XXXX**:
**Internal applicants from CityHousing Hamilton will be given first consideration.**
- External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

CityHousing Hamilton, the third largest social housing provider in the Province of Ontario, provides affordable rental housing for the citizens of Hamilton. In support of CityHousing Hamilton’s mission statement which is: “We provide affordable housing that is safe, well-maintained, cost effective and supports the diverse needs of our many communities.”

Reporting to the Manager, Building Services, the Supervisor, Building Services is responsible for supporting a high-quality tenant experience by ensuring building-related issues and tenants’ immediate maintenance requests are responded to in a timely manner. The Supervisor will contribute by providing oversight of the direct services delivered or provided to improve the conditions of tenants’ homes and communities. The Supervisor also supports a high level of coordination between staff in the buildings and communities with staff in other sections.

**GENERAL DUTIES**
- Supervises the Building Services team, responsible for day-to-day operations of the unit including Building Service Coordinators, Townhouse Coordinators, and Caretakers to ensure efficient and effective service to internal and external stakeholders.
- Monitors, reviews, and evaluates the effectiveness and performance of the services delivered through the Building Services section. Recommends methods of improving deficiencies and continuous improvement outcomes.
- Collaborate and coordinate with management from across the organization to successfully implement and deliver preventative maintenance and building programs including vacant unit management and building compliance.
- Establishes priority and delegation of duties to staff, ensuring maximum utilization of resources and minimizing deferred building maintenance and repairs.
- Oversees regulatory compliance, ensures fire safety reviews are completed and logbooks are up to date in CHH buildings.
- Ensures building services inquiries and complaints are appropriately heard, thoroughly investigated, addressed and communicated professionally, and in accordance with corporate customer service guidelines, and policy.
- Reviews tenant communications for accuracy before ensuring distribution to tenants.
- Develops, coordinates, and reports on the Building Services performance measures. Establishes and reviews benchmarking to strategically improve effectiveness and efficiency in supporting CHH building conditions.
- Develops, promotes and ensures a culture of customer service excellence on their immediate team and work with staff from across the organization to promote an environment in which a high-quality tenant experience is the focus of our work.
- Administers and monitors budget for services in accordance with established corporate procedures, ensures the section expenditures are within budgeted levels.
- Uses a best practices and internal/external benchmarking approach in seeking new innovative/creative methods, systems, research, and analysis to support continuous improvement in the delivery of services provided through Building Services.
- Provides direction, leadership, and coordination of teamwork; motivates and encourages staff to achieve high levels of performance and productivity. Fosters a work environment which supports customer service, innovation, and quality of service.
- Develops and delivers quality services in a timely and cost-effective manner, uses building services best practices, ensures services are delivered in accordance with legislative requirements, City and Provincial guidelines through effective use of financial and partnership resources.
- Monitors, reviews, and evaluates the effectiveness and performance of the services delivered through the Building Services section. Recommends methods of improving deficiencies and continuous improvement outcomes.
- Maintains up to date knowledge of current techniques, trends and developments affecting all areas of supervisory responsibility and operational requirements.
- Forecasts work plans and budgets, prepares business cases, propo