New Business Administrator

**WHO ARE WE?**

The GroupHEALTH Family of Companies is a leading Canadian provider of employee benefits, made up of GroupHEALTH Benefit Solutions, GroupSource, Manion Wilkins & Associates Ltd, and Disability Management Institute and an additional 7 operating companies.

GroupHEALTH holds substantial controlling interest of the above companies and is a wholly owned subsidiary of Munich Re New Ventures, a division of Munich Re—one of the world’s leading providers of reinsurance, primary insurance, and insurance-related risk solutions.

**YOUR ROLE**

The New Group Administrator team is responsible for the implementation of new groups from start to finish while creating a WOW Experience for our partners and clients. This role will be
**hybrid** and require working from the office 2 days a week and 3 days a week at home.

**YOUR IMPACT**
- Review new sold groups from quote for all required info for implementation.
- Manage and code multiple systems with relevant data in order to ensure high level of customer satisfaction in the implementation of new clients.
- Understands the various systems and platforms and the interdependencies of systems used to deliver service to clients.
- Works with Insurers and Claims Payor to ensure a smooth “Go Live” for new clients.
- Resolve customer questions or concerns in a timely fashion as related to the implementation process.
- Implement and work collaboratively with team-mates and clients to support implementation new groups.
- Perform peer review checks on new client groups to ensure accuracy.
- Creating administration guides and employee packages for new and existing clients.
- Performs other duties as assigned.

**WHAT TO EXPECT**
- Within the first 30 days you will_
- Engage in 1-on-1 training sessions with each member of the team as outlined in your training guide.
- Understand how departments interact on a day to day basis as it pertains to your role.
- Review of training material and resources as it pertains to systems and processes.
- Demonstrate initiative and willingness to learn new skills and improve existing skills.
- Within the first 60 days you will_
- Can easily determine which department at GHG is responsible for specific lines of business/functions.
- Good understanding of each GroupHEALTH benefit and product offering.
- Master the preparation of employee packages and admin guides.
- Within the first 90 days you will_
- Responsibility and ownership of assigned new groups.
- Consistent achievement of reaching a target SLA of 90% and developing promoters of GroupHEALTH.
- Identify a raving fan of your WOW service within first 90 days.
- Good understanding of our WEBS online benefit system.
- Good understanding of CRM.
- Solid understanding of benefit plans and how they work, including booklet wording.
- Start of the four CEBS E-Learning courses, complete within the first year of employment.

**THIS IS YOU**
- High School Diploma required and some post-secondary education.
- 1+ years of customer Service experience in an office or professional services environment required.

**THIS IS NICE**
- Group Benefits experience such as insurance carrier, TPA, consulting house, or advisor support an asset
- GBA or CEBS courses/designation an asset

**WHAT YOU'LL GET**
- Comfortable compensation.
- Comprehensive and competitive benefits package.
- Starting at 3 weeks' vacation, plus flex days to help you achieve that work-life balance.
- Wellness programs to support you in and out of the office.
- Learn and grow with us through our employee education program.

**WHY YOU WILL LOVE WORKING FOR GroupHEALTH**

Professional Development

We are a fast-growing company and as a result, there are ample opportunities for career growth and professional development when you join our team. From a transparent promotion structure and defined career paths to a wide range of learning and development opportunities, we do what it takes to invest in your career and help you hone your skills so you can grow alongside us

Health & Wellness Benefits

We offer a comprehensive array of health and wellness benefits that provide choices so you can tune your benefits plan to fit your unique needs.

Events and Socials

When you join our team, you’ll enjoy everything from virtual company-wide teaching and training days, industry events, Happy Fridays, team social events and much more