Guest Experience Centre Consultant

1 week ago

Hamilton, Canada Guest Experience Center Full time

Overview:
**RECIPE is looking for a Guest Experience Centre Consultant**

**to join our Guest Services team**

**(Hamilton, ON)**

Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group, New York Fries, The Pickle Barrell & Catering, State and Main, Elephant and Castle and Original Joe’s. With this diverse portfolio of restaurants, our Home Office Teammates have the opportunity to work on a wide variety of some of the most popular, well-loved brands in Canada. Variety isn’t the only thing we offer - we are passionate about our industry, we celebrate and support diversity of thought, we are innately curious and encourage our Teammates to take ownership. Above all else, we believe in doing the right thing for our people, our communities and our planet.

The
** Guest Experience Centre Consultant** will be the first point of contact for our Guests and work with Recipe's branded restaurants to provide the perfect Guest experience each and every time. The
**Guest Exprience Centre Consultant **will be responsible for processing all Guest complaints, concerns and inquiries accurately while ensuring all standards are achieved.

**What you will do in this role**:

- Engage with Guests to create a lasting impression of positive Guest Experience for 10+ Recipe brands
- Monitor and engage with Guests on various social media and review platforms
- Ensure all concerns are escalated to the correct departments for review, as set out by department standards
- Perform other duties as assigned

**What we are looking for from you**:

- Positive attitude with the ability to work well independently and part of a dynamic team environment
- Excellent communicator, both written and verbal.
- Exceptional organizational skills, ability to multi-task and high attention to detail.
- Must possess excellent telephone mannerisms
- Experience in Communications and Social Media is preferred
- French speaking and written communication skills are an asset
- High school diploma required and post-secondary education an asset

**What’s in it for you?**
- 20% associate discount card valid at participating RECIPE brands
- Flexible scheduling
- Competitive wages
- The chance to be part of a close-knit, innovative and energetic team
- Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands

Guest Experience Centre's Hours of Operation:
(Monday-Saturday 9AM-9PM & Sunday 12PM-7PM)
- a separate working space from distractions is preferred*

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

  • Guest Experience Centre Consultant

    1 week ago

    Hamilton, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consultant** **to join our Guest Services team!** **(Hamilton, ON)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Customer Service Consultant, Guest Experience

    2 weeks ago

    Calgary, Toronto, Montreal, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada The Travel Corporation Full time

    Customer Service Consultant, Guest Experience (Remote) Red Deer, AB, Canada • Job Description ABOUT US Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel...

  • Maitre D'

    1 week ago

    Hamilton, Canada Carmen's Group Full time

    Carmen’s Banquet Centre is an elegant venue that has served as a Hamilton landmark for over 35 years. Carmen’s Banquet Centre creates a grand, elegant and timeless setting for any event. Carmen's Banquet Centre is part of Carmen’s Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and...

  • Experienced Waitstaff

    5 days ago

    Hamilton, Canada Carmen's Group Full time

    **WAITSTAFF - HAMILTON CONVENTION CENTRE** **WAGE**: $18+ /hour The Hamilton Convention Centre by Carmen’s is one of Canada’s first full service, privatized convention and event facilities located in the heart of downtown Hamilton. It is the largest event venue in the City of Hamilton capable of producing exceptional events. The Hamilton Convention...

  • Guest Services Agent

    1 week ago

    Hamilton, Canada Carmen's Group Full time

    The C Hotel by Carmens is a chic retreat located in Hamilton. At the heart and soul of the C Hotel’s success is a remarkable team, who have been nationally recognized for their sincere and attentive service, flawless performance and culinary excellence. The C Hotel by Carmens is part of Carmens Group; an entertainment and hospitality company committed to...

  • Guest Services Agent

    7 days ago

    Hamilton, Canada Carmen's Group Full time

    The C Hotel by Carmen’s is a chic retreat located in Hamilton. At the heart and soul of the C Hotel’s success is a remarkable team, who have been nationally recognized for their sincere and attentive service, flawless performance and culinary excellence. The C Hotel by Carmen’s is part of Carmen’s Group; an entertainment and hospitality company...

  • Job Id #30780: Visitor Experience Centre

    3 days ago

    Hamilton, Canada City of Hamilton Full time

    Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody...

  • Overnight Cleaner

    1 week ago

    Hamilton, Canada Carmen's Group Full time

    Carmens Event Centre is an elegant venue that has served as a Hamilton landmark for over 35 years. Carmens Event Centre creates a grand, elegant and timeless setting for any event. If you have the desire to work in the hospitality industry in an upscale environment and are looking to join a team of champions, we want to meet you. **AT CARMENS EVENT CENTRE...

  • Greeter - Hamilton Convention Centre

    1 week ago

    Hamilton, Canada Carmen's Group Full time

    The Hamilton Convention Centre by Carmens is one of Canada’s first full service, privatized convention and event facilities located in the heart of downtown Hamilton. It is the largest event venue in the City of Hamilton capable of producing exceptional events. The Hamilton Convention Centre is part of Carmens Group; an entertainment and hospitality...

  • Manager of Community Food Centre

    2 weeks ago

    Hamilton, Canada Neighbour 2 Neighbour Centre Full time

    Position Title: Manager of Community Food Centre Reports to: Director of Programs and Operations Employment Type: Full time Compensation: Starting at $65,000 per year **Who we are** For 35 years, a team of passionate staff and volunteers at Neighbour-to-Neighbour Centre have been collaborating to improve the Hamilton community and meet the issues of...