Operations Superintendent

SYNERGY NORTH CORPORATION distributes electricity to approximately 50,000 residential customers and 6,000 commercial customers located in Thunder Bay and Kenora, Ontario. It is our mission to provide outstanding energy services in a safe, reliable, and trusted manner to our communities in order to power people’s lives. To do this, we are continuing to build on our strong team of professionals and have a full-time, permanent position of Operations Superintendent in Thunder Bay, Ontario.

SYNERGY NORTH invests in the safety and wellbeing of our employees. We provide a robust training program a comprehensive benefits package.

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Under the general direction and guidance of the Senior Lines & Operations Superintendent, the Operations Superintendent is responsible for overseeing the system control, substations, protection & control, metering and fleet departments as well as various buildings and yards. The Operations Superintendent has an overall responsibility for managing the financial performance, labour and equipment resources, and for developing mid
- and long-term plans. This position is also responsible for directing staff performance as it relates to safety, adherence to rules, regulations, polices and or procedures, activity specific training, personnel issues, customer service, customer engagements/commitments, vegetation management, environmental related events and or obligations, confirming and receiving mobile new fleet / equipment deliveries, site demolition and or new construction projects.

The Operations Superintendent will:

- Plan, develop, and implement various Operations department targets, objectives and/or planned work programs by working directly with internal and external stakeholders to effectively manage safety, risk, address concerns, and communicate changes in scope of work.
- Provide expertise and or guidance on specialized interests.
- Manage larger civil construction, renovations or demolition projects or larger service provider contracts ensuring safe execution, delivering results on time, on budget and to specification.
- Promote a strong safety culture by leading safety meetings, addressing concerns, conducting work observations, attending / participating / delivering training and participation in corporate safety events and conducting investigations.
- Ensure contractor compliance which includes, but is not limited to, developing and implementing specifications, agreements, contracts, standards, prequalification selections. Manage contractors to ensure safety, performance, productivity, and environmental requirements are met. Conducts and documents regular site visits and, equipment inspections. Approves departmental tender and proposal submissions.
- Ensure adherence to company policies, procedures, and service standards, as well as compliance with relative by-laws and regulatory requirements in the electric utility industry.
- Ensure exceptional customer satisfaction to both internal and external customers by effectively addressing issues and resolving conflicts. Foster a positive and collaborative work environment, promoting teamwork, open communication, and a strong customer-focused culture.
- Participates in the rotating Lines & Operations supervisor on-call schedule.
- Develop and manage the capital, operating, maintenance and administration budgets for the various operation departments. Identify and prioritize projects for addition into future year capital programs.
- Coordinate the operations departmental resources in conjunction with Engineering for capital work, identify alternatives during design/drawing reviews and communicate any field conditions that will affect the design or the planned work.
- Identify, communicate and or implement opportunities to enhance operational efficiencies and resource utilization.
- Work with departmental supervisors to develop, maintain and execute detailed long term work plans, including the development, updating and communication of annual departmental staff resource plans, individual annual supervisory targets / objectives and the organization of operations resources for the coming year(s) to ensure that the planned work is effectively organized and completed.
- Oversee all station maintenance, metering and protection and control activities.
- Manage all system operations functions, including the 24-hour system control centre, site security, field operations, switching, and record keeping processes.
- May be required to act as the Vice President of Lines, Construction Maintenance and Operations or other Operations department supervisors.
- Foster a culture of innovation and creativity and communicate ideas to improve existing technologies and overall corporate operations.
- Perform other related duties as required.

**QUALIFICATIONS**:
**Mandatory**

Secondary school graduation together with either a post-secondary technology influenced diploma or degree, or an electrical or mechanical trade-based certificate of qualification. A