Student Care

**Date**:Apr 11, 2025 **Location**: Waterloo, CA **Company**:Wilfrid Laurier University **Department**: Dean of Students Office - Waterloo **Job Type**: Continuing **Full-time/Part-time**: Full Time (>=1249 hrs/year) **Campus**: Waterloo **Reports to**:Dean of Students **Employee Group**: Management **Application Deadline**:April 27, 2025 **Requisition ID**:9150 Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier’s thriving community has a place for everyone. Laurier has more than 21,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton. The university is committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics. Laurier's Waterloo, Kitchener, and Brantford campuses are located on the shared traditional territory of the Neutral, Anishnaabe, and Haudenosaunee peoples. This land is part of the Dish with One Spoon Treaty between the Haudenosaunee and Anishnaabe peoples and symbolizes the agreement to share, protect our resources, and not to engage in conflict. Laurier's Milton campus is located on the traditional territory of the Mississaugas of the Credit, and part of the Nanfan Treaty of 1701 between the British Crown and the Haudenosaunee Confederacy. **Position Summary**: The Associate Dean, Student Care & Support, is a senior leadership role within the Dean of Students Office, reporting directly to the Dean of Students. This position provides multi-campus, high-level strategic direction for the student support division, overseeing the delivery of advocacy, consultation, referral services, and case management for students requiring complex or coordinated interventions. The Associate Dean is responsible for managing intricate student case management, administering emergency funding, supporting fundraising efforts, leading Laurier’s Student Death Protocol, and cultivating key internal and external partnerships. In this role, the Associate Dean plays a critical leadership function, guiding staff in addressing complex student concerns and shaping the processes and frameworks that govern case coordination. The position ensures that staff are equipped to support students facing significant challenges, including physical or mental health issues, safety risks, behavioral concerns, or any other factors that may impact academic performance, personal well-being, or the overall student experience. A deep understanding of the student life cycle and the complexities of student care is essential for developing comprehensive support strategies that meet students' needs effectively. Additionally, the Associate Dean collaborates with the Dean of Students and other Student Affairs leadership to develop and implement an integrated, cross-functional approach to student care. This includes building and maintaining strategic partnerships with key campus stakeholders such as the Student Wellness Centre, Student Conduct, Accessible Learning, Student Success, Special Constables, Residence Life, Faculty Leadership, Academic Faculties, Legal Counsel, and the Office of Human Rights and Conflict Management. The Associate Dean also plays a vital role in university governance by contributing to high-level committees and working closely with academic leadership to align student support initiatives with broader institutional goals related to recruitment, retention, outreach, and student success. This position has a university-wide mandate and is based at the Waterloo Campus. The incumbent provides support in a multi-campus environment, requiring regular interaction, communication and collaboration with staff and stakeholders at the Milton Campus, Brantford Campus, locations in Kitchener and external partners. This position requires occasional travel to the Milton Campus and 1-2 days per week at the Brantford campus with limited opportunities for working remotely. The Manager will ensure the unit’s policies, programs and services are delivered equitably across all campuses and reflect the needs of local stakeholders. **Accountabilities**: **Dean of Students Office Leadership Responsibilities**: - **Dean of Students Office Leadership**: In the absence of the Dean of Students, this role will serve as the second-in-command (2IC), collaborating closely with the Director, Student Life & Experience, to provide leadership across multiple campuses. This role will oversee the coordination of student services, support, and engagement efforts, ensuring a seamless experience for students across the university's campu