Jr. Customer Experience Specialist

1 week ago

Toronto, Canada Devron Developments Full time

**About Devron**:
Devron Developments is an award-winning and rapidly growing real estate development firm that unlocks value by delivering unique projects through its unique sales strategy and creative problem-solving approach.

Devron is committed to positively impacting people’s lives and experiences through the creation of spaces. In combining thoughtful design and sustainability, Devron endeavors to create homes that enhance the community and allow their residents to live a healthy and happy life.

**Position Summary**:
Devron is looking for short-term **Jr. Customer Experience Specialists** who will work alongside the Customer Experience Specialist to assist in connecting with the registrants for Devron’s brand-new condominium that has come to market, 101 Spadina. This is a great opportunity for anyone who has a passion for communicating and delivering exceptional customer experiences. You will be based just steps from our beautifully designed Presentation Gallery and on the edge of the downtown core at Spadina & Adelaide

**Responsibilities**:

- Make outbound calls to 101 Spadina’s registrant databases.
- Become well-versed in 101 Spadina in order to communicate with registrants and inspire interest in the project.
- Communicate accurate information on 101 Spadina to registrants in a clear and professional manner.
- Maintain detailed notes of calls with registrants and correctly input information into a proprietary CRM system.
- Schedule appointments for registrants to visit the presentation gallery.

**Qualifications**:

- Previous experience in a customer service role with an emphasis on phone communication is a must.
- Previous experience using a CRM system and/or calendar booking system.
- Proficient in English.
- High Level of Empathy.
- Passionate & Professional Communicator.
- Diligent.
- Strong Organizational Skills.
- Previous experience in a call-centre environment is considered an asset.

**Technology Requirements**:
**Presentation Gallery Hours**:
Mon-Thurs - 11-6pm

Fridays - closed

Sat & Sun - 11-6pm

We would like to thank all applicants for their interest; however, only those who are selected for an interview will be contacted.

Devron Developments is committed to creating a diverse and inclusive workforce. We are pleased to offer accommodations or support throughout the recruitment process for those who may require it.

**Job Types**: Full-time, Part-time, Casual

Pay: $20.00 per hour

Expected hours: No less than 15 per week

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Every Weekend
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 3 years (preferred)

Work Location: In person

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