Front Desk Clerk

2 weeks ago

Quinte West, Canada CFMWS Full time

**CFMWS - WHERE PURPOSE MEETS PASSION**
At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.
**THE ROLE**
With 700 rooms and a maximum occupancy of 900, some of our guests are just passing through, while others may stay for up to one year. This is no ordinary hotel operation. We are providing a service to the Canadian Armed Forces population, who are living, working and studying while staying with us.

Under the supervision of Front Desk Supervisor, the Front Desk Clerk maintain an inventory of vacancies, reservations and room assignments. They register arriving guests and assign rooms. They answer enquiries regarding hotel services and registration, provide information about services available in the community and respond to guests' complaints. They compile and check daily record sheets, guest accounts, receipts and vouchers. They operate a cash register, debit and credit card swipe system and electronic door key system, and present statements of charges to departing guests and receive payment.
**QUALIFICATIONS NEEDED** Education, Certifications and Licenses**

High School Diploma

**Experience**
Experience in hotel reservations systems
Experience in cash handling
Experience in phone systems
Experience in providing customer service

**Competencies**

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

**LANGUAGE REQUIREMENTS**
English Essential
**BENEFITS AVAILABLE** Health Benefits**: Employee and Family Assistance Program.

**Work Life Balance**: Vacation pay.

**Retirement Planning**: Group Savings Plans.

**Learning and Development**: Free second language training.
**OTHER INFORMATION**
This is an on-site position with an assigned work location.
**START DATE**

As soon as possible

**INCLUSION AND ACCOMMODATION**

Job Reference: CFMWS13411

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