Night Auditor/front Desk Agent

1 week ago

Calgary, Canada Hampton Inn by Calgary Airport North Full time

**Overview**

**Duties**
- Greet guests upon arrival with a warm and welcoming demeanor.
- Check guests in and out efficiently while ensuring all necessary information is accurately recorded.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Manage phone systems to answer calls promptly and provide information or direct calls as needed.
- Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
- Process payments and maintain accurate records of transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist with reservations and provide support for group bookings as required.

**Requirements**:

- Previous experience in hotel night Audit/front desk or customer service roles is preferred.
- Strong guest services skills with a focus on creating positive experiences.
- Excellent phone etiquette and communication skills; multilingual or bilingual abilities are a plus.
- Familiarity with hotel management software and phone systems is advantageous.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Strong organizational skills with attention to detail in managing guest requests and records.
- A friendly demeanor with the ability to remain calm under pressure while multitasking effectively.

Join our team as a Night Audit/Front Desk Agent where you can contribute to creating an exceptional experience for our guests

Pay: $18.50-$19.50 per hour

Expected hours: 32 - 40 per week

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Work Location: In person

Expected start date: 2025-01-20

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