Part Time Guest Services Representative
1 week ago
Job Title
Part Time Guest Services Representative
Job Description Summary
Guest Services Associate - Part-time, Weekday, Day/Evening
**Job Description**:
**Tasks & Responsibilities**:
Providing exceptional customer service to customers and retailers.
Answering customer inquiries on the telephone, electronically and in-person regarding information about Londonderry and our retailers.
Following proper procedures for opening & closing of the Customer Service Desk and all related paper work.
On-going daily operation of the Customer Service Desk, ensuring that it is always clean and tidy.
Selling Londonderry gift cards, supporting Marketing programs, promotions, events as required.
Acting as first point of contact - answer, follow up and/or redirect customer comments, complaints and inquiries to the appropriate departments.
Monitoring Londonderry social media channels for messages
Assisting with posting promotional materials on social and websites
Wrapping gifts for customers throughout the year.
Lending out wheelchairs & following correct sign out procedures.
Other duties as required.
**Skills & Experience Required**:
Have previous experience in a retail customer service environment.
Have strong communication and organizational skills.
Be computer literate.
Be available to work days, evenings and weekends.
Must be able to provide Clear Police Record Check.
Have excellent leadership, interpersonal skills & be self-motivated.
Have an outgoing personality & able to work in a team environment.
Must have high school diploma or higher
Degree/diploma in Business, Marketing etc. is an asset
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