Analyst, IT Service Desk

1 day ago

Calgary, Canada FYidoctors Full time

Join our dynamic team as an Analyst, IT Service Desk As the first point of contact you’ll play a crucial role in ensuring smooth operations and resolving IT related challenges for our diverse team.

**What Will You Be Doing?**
- Serving as the primary contact for all IT related issues for all business units (FYidoctors, BonLook, Visique, solis) and Home Office, providing first level technician assistance.
- Providing guidance on IT-related inquires and fulfill basic IT administration requests to promote First Call Resolution (FCR).
- Documenting all request details and incident troubleshooting in the Service Desk Plus ticket management system.
- Ensuring timely resolution or escalation of incidents to Technical Support Team.
- 1-2 years experience in a similar role in an IT department
- Experience with IT service management (ITSM) systems
- Intermediate to advanced knowledge of IT tools:

- Windows 11 operating system
- Active Directory
- Remote Desktop
- Office 365
- ITIL Foundations Certification (v3 or v4) considered an asset
- Microsoft Certifications considered an asset
- ComTIA IT Fundamentals, A+, etc. considered an asset
- Excellent communication skills, problem solving skills and time management skills
- Bilingualism (French/English) is considered an asset

**How You'll Benefit working at our Home Office**:

- A comprehensive total rewards package, including two free pairs of glasses and lenses per year
- A coaching culture that fosters ongoing growth and development opportunities
- A people-first culture, (but dogs are also welcome)
- An organization that gives back locally and nationally, and supports you in doing so as well

**Why You Should Join Us**:
FYihealth group is Canada's leading diversified healthcare organization comprised of FYidoctors, Visique, BonLook, and solis optics. Doctor-led, professionally managed, and patient-focused, the organization concentrates on delivering outstanding eye care with patient-centric products and services. Our purpose is to enhance the lives of our patients. We are Canada’s fastest-growing eye care provider with our Canadian-owned ophthalmic lens manufacturing facility and distribution center.
- FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected compensation for this position is between $49,000, to $55,000 annually considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well-being and growth_.

  • Service Desk Analyst

    3 days ago

    Calgary, Canada ESW IT Full time

    Job Description ESW-IT is an established IT Consulting Firm providing end-to-end IT services and solutions to small, mid-sized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies...

  • Service Desk Analyst

    6 days ago

    Calgary, Canada ESW IT Business Advisors Full time

    **About ESW - IT Business Advisors** ESW-IT is an established IT Consulting Firm providing end-to-end IT services and solutions to small, mid-sized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven...

  • Service Desk Analyst

    14 hours ago

    Calgary, Alberta, Canada ESW IT Business Advisors Full time

    Job DescriptionAbout ESW – IT Business AdvisorsESW-IT is an established IT Consulting Firm providing end-to-end IT services and solutions to small, mid-sized, and enterprise businesses.  At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise,...

  • IT Service Desk Specialist

    5 days ago

    Calgary, Canada ESW IT Full time

    A leading IT consulting firm in Calgary is seeking a full-time Service Desk Analyst to support IT-related incidents and service requests. The ideal candidate will possess post-secondary education in a computer discipline and relevant certifications. Strong communication skills and the ability to troubleshoot hardware and software issues are essential. Join a...

  • Service Desk Analyst

    1 day ago

    Calgary, AB TH C, Canada ESW IT Business Advisors Full time

    Job DescriptionAbout ESW – IT Business AdvisorsESW-IT is an established IT Consulting Firm providing end-to-end IT services and solutions to small, mid-sized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise,...

  • Service Desk Analyst

    6 days ago

    Calgary, Canada Long View Systems Full time

    **Long View. A career that helps you get more out of life.** *** A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long...

  • Service Desk Specialist

    1 day ago

    Calgary, Canada Calgary Board of Education Full time

    **Mission**:** Competition Info**: - Competition Close Date: Thursday, November 13, 2025 at 11:59pm - Calendar: 12 Month - Salary: Staff Association Grade G, $37.92 - $47.96/hour - FTE: 1.0, 35 hours/week ** Position Description**: - **Responsibilities**- Provides day-to-day training, guidance and orientation of Service Desk Analysts, temporary employees...

  • Service Desk Analyst

    17 hours ago

    Greater Calgary Metropolitan Area, Canada Aecon Group Inc. Full time

    Come Build Your Career at AeconAs a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build,...

  • Service Desk Analyst

    1 week ago

    Calgary, Canada Quorum Business Solutions Full time

    **Service Desk Analyst** **Location: Calgary, Alberta, Canada** **Model of Work: Hybrid** Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation. Quorum Software is the world's...

  • Global Service Desk

    9 hours ago

    Calgary, Canada Long View Systems Full time

    Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we...