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Calgary, Canada Long View Systems Full time*Future Opportunity* Global Service Desk Team Lead Join to apply for the *Future Opportunity* Global Service Desk Team Lead role at Long View Systems. Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North...
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Calgary, Canada Long View Systems Full timeJoin to apply for the Global Service Desk (GSD) Analyst role at Long View Systems. Long View offers a culture that values integrity, competence, value, and fun. Our team collaborates to deliver excellent technology services worldwide and consistently receives positive employee feedback. Responsibilities Submit fully documented customer issues into a ticket...
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* Future Opportunity* Global Service Desk
2 weeks ago
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to workAre you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?We are looking for professional and eager Global Service Desk Analysts for our Integrated Global Services team located in Toronto, Calgary, Edmonton, or the greater area You will have a direct impact on Long View's success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe. You will provide tier I support for all IT and communications systems in use with the service desk. Our anticipated date of hire for this role is January/February 2026.A Day in the life:Submit fully documented customer issues into a ticket management systemAnalyze the symptoms, determine the urgency and where possible, provide resolution to the issueDispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycleUnderstand and assist with all internal and external escalationsContinue to look for process improvement opportunities, and follow up with peers and leads in improving service deliveryWhat you bring:2+ years of experience in a technical support role providing tier I support in a service desk or help desk roleThe ability to speak in a professional environmentExcellent written and verbal communication skills Proven ability to troubleshoot and resolve technical and procedural issuesAbility to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionallyCapability to establish rapport among peers and colleaguesProven ability to provide superior customer service both on and off of the phone What makes you awesome:ITIL Incident Management understandingA+ CertificationWhy work at Long View:Great people and cultureRecognition programsFUN is one of our core values$22 - $22 an hour
