Customer Experience Coordinator

1 week ago

Toronto, Canada Sweets From the Earth Full time

Customer Experience Coordinator (Retail)

Acting as the first point of contact for all retail customers, you will focus on creating a positive, unique & engaging customer experience across all retail mediums. You will initiate, develop & maintain positive brand connections with each retail customer with the goal of increasing brand awareness, brand loyalty & enhancing retail sales.

**Responsibilities**:

- Field a high volume of incoming calls from retail customers
- Generate invoices using our proprietary web-based invoicing platform
- Process in store retail purchases using POS system
- Fulfill all food service tablet orders in an accurate & timely manner
- Manage all food service reviews & increase/sustain acceptable performance ratings
- Monitor inventory of retail outlet & coordinate product transfers from warehouse.
- Maintain knowledge of customer requests and purchasing trends while updating customer profiles.
- Food preparation/packaging for special retail sales items
- Impact sales through new customer education programs & thorough product knowledge.
- Coordinate with marketing & enhance retail customer experience through social platforms and drive in store foot traffic.
- Assist in developing & executing retail sales opportunities, promotions & loyalty programs.
- Educate retail customers and consumers about sweets from the earth products, unique selling points, ingredients, allergens, controls, etc.
- Support to maintain the visual standards in the store
- Execute ongoing training for all retail customer staff to ensure they know our procedures and guidelines in all areas including sales, cash, return/exchange policy, staff manual and general behavior
- Liaise between Production, Office Manager & customers to ensure broader customer expectations are met.
- Participate in promotional marketing campaigns and other special projects as directed.
- Assist in other marketing, customer service or sales duties as required.

Monday though Friday 9:00am - 5:30pm

**Salary**: $37,068.39-$40,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Toronto, ON M9L 2R7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

  • Customer Experience Coordinator

    2 weeks ago

    Toronto, Ontario, Canada Suitsupply Full time $18 - $23

    As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize...

  • Customer Experience Coordinator

    1 week ago

    Toronto, Ontario, Canada Suitsupply Full time

    As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize...

  • Customer Experience Coordinator

    4 weeks ago

    Toronto, ON, Canada Suitsupply Full time €36,000 - €46,000

    As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize...

  • Customer Experience Coordinator

    4 weeks ago

    Toronto, ON, Canada Suitsupply Full time €36,000 - €46,000

    As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize...

  • Customer Experience Coordinator

    2 weeks ago

    Toronto, Canada Molson Coors Full time

    **Requisition ID**:35739 **Cheers to creating an incredible tomorrow!** At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future... we’re on the path to transforming the beverage industry. That requires...

  • Customer Service Representative

    2 weeks ago

    Greater Toronto Area, Canada CastleUp Experience Centre Full time

    About UsCastleUp Experience Centre is a retail furniture store focused on quality products and excellent customer service. We are looking for a reliable and customer-focused Customer Service Representative to support our retail furniture operations. Job SummaryCastleUp Experience Centre is seeking a friendly, organized, and customer-focused Customer Service...

  • Customer Experience Coordinator, Weekends

    6 days ago

    Toronto, Ontario, Canada TicketGateway Full time

    TicketGateway is looking for areliable, detail-oriented Weekend Customer Experience Coordinatorto own customer support during the weekend, when most of our events are happening. ScheduleSaturday & Sunday —11:00 AM to 6:00 PM(14 hrs/week) LocationRemote (Canada) | Training as necessary in person at Markham & McNiccol office Pay$20/hour (CAD)— paid for all...

  • Operations & Customer Experience Coordinator

    6 days ago

    Toronto, ON MJ G, Canada The Sharpens Full time

    Hello everyone,We are a collaborative space dedicated to learning and passing on manual skills. Our mission? Making craftsmanship accessible to everyone in a welcoming, inclusive, and sustainable environment.We believe in learning by doing, sharing expertise, and creating positive impact by supporting the circular economy and handmade creation.Position...

  • Bilingual Customer Experience Coordinator

    11 hours ago

    Toronto, Canada Three Ships Beauty Full time

    Positions to Fill: One (1) Open Role Reason for Open Position: New PositionEmployment Type: Full-Time, Permanent, Salaried.Employment Location: Pending Successful Candidate (Preference will be given to candidates located in the GTA with availability to support as a hybrid employee - 2 days in Toronto office + 3 days remote. However, due to the language...

  • Bilingual Customer Experience Coordinator

    2 days ago

    Toronto, Canada Three Ships Beauty Full time

    Positions to Fill: One (1) Open Role Reason for Open Position: New Position Employment Type: Full-Time, Permanent, Salaried. Employment Location: Pending Successful Candidate (Preference will be given to candidates located in the GTA with availability to support as a hybrid employee - 2 days in Toronto office + 3 days remote. However, due to the language...