Account Manager

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Level

DC-5

In addition to fulfilling their responsibilities as an account manager, the incumbent provides functional supervision, coordination and coaching to a designated group of account managers. He or she is also responsible for prospecting, soliciting, developing and maintaining business relationships with major strategic clients operating in the commercial and industrial sector, with a view to promoting and selling products and services in order to grow the centre’s business. He or she uses his/her in-depth technical and business skills to represent, negotiate and engage companies as part of strategic agreements of great importance to the business centre. He or she ensures consistency and balance between sales objectives, sound and prudent risk management, portfolio profitability and member, client and partner satisfaction. He or she also acts as leader and influencer to a variety of parties and share their expertise with unit members.

General Information on the Position

Main Responsibilities- Provide functional supervision, coordination and coaching to a designated group of account managers.- Act as content expert for their area of expertise to a designated team of account managers.- Initiate, develop and maintain personalized business relationships with current and potential clients in order to promote and sell the products and services offered by Desjardins.- Act as an account manager by serving as a key intermediary between the business centre and members and clients. Ensure proper usage and updating of, as well as satisfaction with the products and services offered. Analyze sources of dissatisfaction and recommend potential solutions.- Identify and analyze member and client needs, develop personalized solutions and prepare an integrated service offering. Negotiate applicable conditions with members and clients.- Contribute to the skill development of a designated group of account managers.- Recommend strategies and solutions for achieving objectives by the business centre such as increased business volume, sound risk management, portfolio profitability and stronger business relationships.- Use intelligence to identify opportunities for business development that will increase the competitiveness of the products and services offered.- Execute various promotional activities as part of the centre's business operations. Participate in targeted public relations activities and participate actively in the business community.- Be attentive to client and member needs to ensure their full satisfaction, seize business opportunities and, as needed, refer them to the right person to meet their needs.- Adhere to all policies, practices and standards in effect, as well as the various laws governing the distribution of financial products and services. Provide sound and prudent risk management for all portfolios under their responsibility.

Other working conditions- The work arrangement for the position is full-time hybrid work #LI-Hybrid- Number of jobs available : 2

**Qualifications**:
- Bachelor’s degree in a related field- A minimum of 8 years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered- For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge- Knowledge of the latest financial, economic, policy and legislative developments- Ability to perform analyses of the market and the business centre external environment- Ability to perform financial analysis- Knowledge of the characteristics and credit risk inherent to the major commercial, industrial and institutional markets- Knowledge of loan and guarantee contracts- Knowledge of products and services for businesses and those offered by caisses, components and Desjardins distribution networks and those of the competition- Knowledge of financing and credit management practices related to businesses- Knowledge of policies, legislation and standards governing the products and services offered by the business centre- Knowledge of business credit authorization, monitoring, collection and recovery practices- Knowledge of the Desjardins business processes- Understanding of the referral process- Familiarity with government business assistance programs- Networking skills- Strong sales skills- Knowledge of service standards- Understanding of cooperative and cooperative network values, rules and operations- Standing alone- Problem solving- Timely decision making

Desjardins Cross-sector skills

Action oriented, Cus