Account Manager

3 days ago

Quebec City, Canada Groupe Excelpro Full time

As an Account Manager, your primary mandate will be to manage and develop a client portfolio while collaborating with internal teams to ensure the quality and profitability of projects. More precisely, you will have to : Business development and prospecting Develop and maintain a portfolio of prospects to achieve our annual sales targets; Conduct networking, monitoring, and research activities to identify new business opportunities; Establish and maintain strong relationships with potential customers, understand their needs, and offer them tailored solutions; Give presentations and analyze customer needs; Support the team in business development activities (tenders, client presentations); Actively participate in meetings related to business development and designated projects to manage issues, follow up on actions, and evaluate progress. Account management and sales Offer the best solutions to our customers by collaborating with our technical experts; Manage a portfolio of active and potential customer accounts; Develop sales strategies and action plans to achieve set objectives (volume, margins, etc.); Manage the entire sales cycle, from initial contact to contract signing; Facilitate the development of our cross-selling of services across the four business units (automation, manufacturing, electrical, and robotics).   Proposals and negotiations Develop competitive service offerings and close sales; Prepare and present compelling service offerings, quotes, and sales proposals; Support bids for small and medium-sized projects; Negotiate contract terms and conditions to secure advantageous and sustainable agreements. Cross-departmental collaboration Ensure projects are transferred to the implementation teams and monitor their progress; Work closely with production, project managers, and the engineering department to ensure the feasibility and profitability of the proposed solutions; Regularly communicate developments in opportunities and orders within the Automation sales governance structure. Customer follow-up and satisfaction Maintain regular contact with customers to ensure their satisfaction; Maintain a relationship of trust with signed customers to ensure their satisfaction and identify opportunities for future development; Manage specific after-sales issues or requests, drawing on the company's internal resources. Analysis and reporting Monitor performance and adapt sales strategies; Develop and execute the business unit's annual business plan; Monitor the competition and the market to adapt sales strategies and identify new trends or opportunities; Achieve sales and opportunity generation targets; Align market coverage priorities with the company's strategies issued by management; Stay informed of provincial economic developments; Perform all other related duties. REQUIREMENTS Bachelor's degree in automated production engineering, electrical engineering, mechanical engineering, or other relevant field; Member of the Ordre des ingénieurs du Québec (an asset) 3 to 5 years in a similar position; Proficiency in Microsoft Office and CRM software (Prextra an asset); Knowledge of industrial automation (an asset); Be fluent in French and English, both spoken and written, to communicate effectively with our partners outside of Quebec ; Valid driver's license (an asset). Demonstrate autonomy; Be able to work effectively under pressure; Ability to manage multiple cases simultaneously; Be results-oriented; Interpersonal communication skills; Ability to work in a team; Demonstrate productivity and efficiency.  

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