Quality Assurance Coordinator

**Quality Assurance Coordinator**

**Location**: 3215 North Service Rd, Ontario L8N 3G2

**Term: 1 year Temporary Contract Employee**

The Quality Assurance Coordinator provides administrative support to the Corporate Compliance team. The Key Outcomes are:

- Coordination and assistance in the management of Lifemark Corporate Compliance initiatives.
- Preparation of quality improvement and compliance reports for each division.
- Maintenance of resources on SharePoint related to Compliance, Quality, and Accreditation.
- Complaint management through assistance with reviewing and directing patient complaints, creating analysis reports, and providing system feedback.
- Provision of assistance and support related to national committees as appointed.
- Assistance with Professional Development in consultation with the Director National Program Development & Specialty Services.

**Accountabilities**:

- **Corporate Compliance**:Provide administrative support to the Corporate Compliance team.
- Oversight of site compliance documentation completion including:

- Monthly Internal Inspections
- Emergency Response Summary Report
- Fire equipment inspections
- Chart Audits
- Annual Site Compliance Report
- Assist with Policy and Procedure updates and document management
- Assist in the development and implementation of corporate compliance initiatives to support quality, performance improvement and compliance

**Quality Improvement**:Provide administrative support for the implementation of key quality initiatives by working closely with the National Quality Team and committees including:

- Data Management
- assist in the development of the content and format of the enterprise quality dashboard;
- preparation of monthly patient satisfaction summaries for all divisions;
- analysis of quality metrics and preparation of quality improvement plans for all divisions (incident trending); and development of performance analysis of information for sharing with clients and other stakeholders
- Complaints Management
- Monitoring of complaints submissions through all platforms including SpeakUp, Incident Reports, Machine Engine, Lifemark website, Glassdoor/Indeed accounts
- Communication with site/regional leaders and contract managers to ensure complaint resolution
- Processing of privacy incidents to PCVRS
- Creation of complaints analysis reports on at least an annual basis

**Accreditation**:Provide administrative support for the assurance of accreditation readiness for all Divisions. This includes:

- Resource oversight including management of SharePoint pages
- Preparation of analyses reports such as Program Outcome Reports and Annual Our Results pages
- Document organization for CARF surveys
- Assistance with Health and Safety compliance and documentation

**Committees and Working Groups**:Coordinate teleconferences including recording of minutes, sending reminders and collation and distribution of all related materials to committees/working groups as assigned. Assist with data collection and analysis, formatting of materials and other required tasks to assist the work of committees. Committees may include but are not limited to:

- National Quality Team
- National OT Leadership
- Clinical Connection/Office Hour
- PCVRS Clinical Networking
- WCG/PCVRS Training Development
- National Vocational committee
- **
Professional Development**:Assist the Director National Program Development & Specialty Services with professional development platform management:

- Administrator for the Cornerstone/Lifemark Development Centre e-learning platform
- Instructor Lead Training Session Management (scheduling, attendance, ordering, registration management, certificates etc.)
- Learning Management System admin
- Instructor payroll
- Management of training inbox
- Development assistance (Clinical Leadership forum, D&I, OT onboarding, Pain Care 101 etc.)
- Tech support for webinars, training development, training inbox and LMS
- Management of course payments, education allowance, slush fund
- Communication (announcements, invites, follow up etc.)
- Monthly Cornerstone reporting

**Qualifications/Experience**:

- A Bachelor’s degree or equivalent combination of education and experience
- Previous experience in a senior administrative position
- Strong computer skills with proficiency in Office 365 apps including Word, Excel, Power Point, Teams, and SharePoint
- Extremely detailed-oriented
- Proven ability to effectively prioritize work flow, multitask and maintain deadlines
- Excellent interpersonal, written and oral communication skills
- Ability to exercise good judgment, show initiative and be proactive
- High standards of ethics and confidentiality to handle sensitive information