Associate Business Advisor

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

**Job Description**:
What You’ll Be Doing

You’ll be reporting to the Senior Manager, Business Banking, providing new and existing clients with an exceptional client experience to support CIBC’s vision of being a leader in client relationships and increasing client loyalty. As an Associate Business Advisor, you’ll be helping clients to meet their immediate and long term business and personal goals by understanding client needs and/or identifying opportunities to further deepen the CIBC relationship. In addition to sales, this role supports clients’ day-to-day business and personal cash management needs by processing transactions, balancing cash holdings according to CIBC policies and procedures and addressing and resolving client concerns. The emphasis is on ensuring clients’ business and personal-related investments, financial and credit needs are met by providing a comprehensive business banking offer or by making a formal introduction to the appropriate Imperial Service and Business Banking colleagues.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed
- Business Development: Manage, either individually or as part of a team, a portfolio of business only or mixed-client (business and personal client) connections where the focus is on deepening the client relationship and addressing both the business and personal needs of the client. Proactively engage in discussions with assigned portfolio, walk-in and other clients to understand client’s immediate financial needs while identifying opportunities to address longer term financial goals
- Client Engagement: Focus on each client experience and connect on a personal level to make every interaction meaningful. You will deliver trusted advice and financial solutions to meet client needs and cultivate your network to establish new client relationships.
- Community Involvement: Proactively participate in community and banking centre events such as business development events, client acknowledgement programs and client appreciation day to build and enhance CIBC presence and gain market share. Build relationships with Centres of Influence (COIs) within the community to generate referrals to CIBC, and connect with both existing and potential clients to identify opportunities for future growth and revenue
- Digital Advocacy: Promote and demonstrate the use of digital banking options by introducing the client to alternative ways to bank and describe the benefits by assisting the client in using digital options such as ATM, Mobile, Online and SmartBanking
- Collaboration: Introduce clients to colleagues in Imperial Service to further deepen client relationships and support more complex personal needs and planning. Introduce clients to colleagues in Business Banking to support the business as it grows and meet the corresponding cash management and lending needs as they become increasingly more complex

Who You Are
- You are experienced. You have well-developed knowledge of retail and business products and services including investment, lending and cash management solutions.
- You’re a certified professional: Mutual fund license or successful completion of the Canadian Investment Funds Course by IFSE or Canadian Securities Course through CSI within 3 months of start date is required. The Certificate is Financial Services Advice (CFSA) is recommended.
- You’re a strong communicator. You have well-developed interpersonal skills to establish and maintain strong relationships with clients, employees and internal/external partners
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
- You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
- You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
- You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork and accountability.

What CIBC Offers
- At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities