Condominium Administrator

**Job Overview**
We are seeking a dedicated Administrator to join our team.

If you are an energetic individual, have a passion for detail, customer service driven, thrive in a fast-paced environment, and possess the ability to learn new skills then this opportunity is for you.

As a Condominium Administrator, you will be reporting to the Senior Property Manager and will work together as a team responsible for _**Chaz Yorkville Condominium**_; a luxury 47 story condominium hi-rise consisting of 526 units located at the vibrant Yonge and Bloor in Toronto.

**Duties and Responsibilities**:
The responsibilities for the Condominium Administrator include, but are not limited to the following:

- Attend regular board meetings and resident events alongside the Senior Property Manager and General Manager.
- Take accurate notes at the board meetings.
- Registration of new owners/residents and keep current Condo Control database up-to-date.
- Aid and assist in all areas of financial reporting, quotations, in the collection of receivables and preparing payables and of course, in running a smooth non-conflictual office, keeping in mind at all times that we are there to provide an exceptional high level of service to building owners/residents.
- Respond to all owner/resident enquiries.

**QUALIFICATIONS AND REQUIREMENTS**:

- Team player with exceptional interpersonal, written, and oral communication skills.
- Organized, compassionate, conflict resolution with strong time management skills.
- Ability to work independently from Senior Property Manager and Head Office Senior Management and are able to operate with a minimum level of supervision.
- Timeliness and follow-through on special projects.
- Fluent (written and spoken) in English a must, other languages are an asset.
- Strong command Word, Excel and other such as Condo Control.
- Able to maintain confidentiality, with a professional business manner.
- Completed CMRAO courses, and condominium experience a plus but not mandatory.

**Top Skills and Strengths as Condominium Administrator**
- Organization and ability to prioritize is key
- Staying on top of payables, deposits, registrations, arranging escort guards for party room are likely the most important
- Connecting the dots:

- Or, knowing how to draw information from various resources available to help create a fuller picture of a situation or of the building at any given time
- Ability to take direction when superior asks you to do something differently, or when they point out an error/mistake
- Take/save notes on these types of things are extremely helpful so that you will have something to refer back to rather than coming to the Senior Property Manager over and over again for the same thing
- Communication skills - with everyone (managers, on-site staff such as concierge, superintendent, cleaners, etc., and owners/residents
- Ability to write coherent notices via Condo Control
- Being consistent with your answers to residents (not permitting residents to pressure you into providing them something you normally would not provide to anyone else)
- Addressing rude/inappropriate behaviour from owners/residents **in writing**:

- No need to be confrontational or defensive, but use the tools available to protect yourself and staff the situation calls for it (i.e., workplace harassment policy, etc.)
- Being able to pivot or adjust plans on a whim
- Arrange for last minute entries for trades, if needed
- Take action/assist as needed during emergencies (i.e., floods, etc.)
- Adjusting to accommodate last minute requests from Senior Property Manager or General Manager (this will be easier if someone is naturally organized and keeps good notes, spreadsheets, etc.)
- For example, when the Auditor asked for names and unit numbers associated with Move-In Fees, an excel sheet is set up to record those things and can easily be sent over within minutes, if needed.
- Keeping a positive attitude
- Can be challenging with the nature of the building being over 71% rentals, owners requesting for favours, outside of the management role, etc., but important to still provide excellent service and be of assistance when it makes sense

**Job Type**: Fixed term contract
Contract length: 3 months

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

Work Location: In person

Application deadline: 2024-09-14
Expected start date: 2024-10-01