Shuttle Driver

**SHUTTLE BUS DRIVER**

**Job Title: Part-Time Shuttle Bus Driver**

**Reporting To**: Supervisors/Operations Manager/General Manager

You are a primary service ambassador who is responsible for providing safe, prompt and courteous transportation of customers to and from our parking facility and the Calgary Airport departure and arrivals terminals.

**Key Tasks of the Role**:

- Greet each customer with a smile, offering to load/unload their luggage onto the bus.
- Provide quick and pleasant customer service and satisfaction.
- Follow all established procedures for Shuttle Drivers, including pre-trip inspections, designated routes, accurate record-keeping, and professional effective radio communication with dispatch.
- Maintain accurate familiarity with the airport terminals and general area in order to answer questions and provide helpful information to our customers.
- Maintain a clean, pleasant, and calm environment inside the shuttle (including but not limited to, windows rolled up, interior lights on, no air freshener spraying, no items on the dashboard, and no food on shuttle).
- Cooperate with all team members to provide the best possible service to all internal and external customers.
- Follow the rules of the road ensuring that you drive at or below the posted speed limit. Comply with all YYC drop off and pick up procedures.
- Keep your shuttle clean (interior and exterior windows).
- Comply with all uniform and appearance guidelines.
- Follow all company policies and procedures as set forth in the Employee Handbook.
- Perform additional duties as reasonably requested by Management, especially during downtimes.
- Ability to work with flexible availability to perform regular maintenance of shuttle bus, snow removal and assist with shuttle bus duties.

**Qualifications & Requirements**:

- Demonstrate exemplary customer service experience.
- Alberta Class 4 Drivers License with current driver’s abstract report.
- Ability to lift up to 50 pounds.
- Successful completion of Shuttle Driver Training.
- Ability to promptly follow directions from management and co-workers.
- Ability to verbally communicate clearly in the English language.
- Be a positive team player who works to achieve the customer service goals each shift while creating a safe working environment for our customers and team members.

**Competencies (in order of importance)**:

- **Self Control** — Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- **Dependability** — Being reliable, responsible, and fulfilling obligations.
- **Attention to Detail** — Being careful about detail and thorough in completing work tasks.
- **Initiative**— Willingness to take on new responsibilities and challenges to grow the business.
- **Teamwork**— Ability to work well with others, flexible with work shifts and an overall team player.

**Core Values**:

- **Be Courageous**: Ask questions and take risks. Think outside the box.
- **Aspire to Excellence**: We will do our very best each and every time.
- **People Matter**: We care about our team members, partners, stakeholders and customers.
- **Together We are Stronger**: When we are unified, we can do great things and thrive together.
- **Do the Right Thing**:Strive to do what is right, especially when no one is looking.
- **Humility**: Be generous with our time. Offer praise and recognition. Admit our mistakes.

**Job Types**: Part-time, Permanent

Pay: $17.00-$18.00 per hour

**Benefits**:

- Flexible schedule
- On-site parking
- Paid time off

Work Location: In person