Analyst- Service Desk
1 week ago
**Truthfulness | Fairness | Value | Loyalty**
As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles, Truthfulness, Fairness, Value, and Loyalty. We take care to deliver the right insurance solution every time so our customers can live confidently.
**Service Desk Analyst**
Reporting to the Team Leader, User experience, the Service Desk Analyst I will be responsible for providing front-line support to end users to fulfill requests, resolve issues and restore services.
**Here is what a typical day looks like**
- Provide first contact support for incidents and requests from end users
- Prioritize, service, and complete incoming service tickets in a timely manner
- Document end user incident and request details in tracking software
- Provide applicable guidance to resolve end user incidents and requests within a standardized timeframe
- Respond to calls, tickets, chats and walk-up requests for technical support from internal business partners
- Escalate service tickets to impacted teams as required
**The value you bring**
- 1+ years of customer service experience in a high-volume environment
- Education in Computer Science or related Technology field, or equivalent combination of education and experience is an asset
- Organized and detailed orientated
- Ability to multi-task, plan and prioritize incoming requests
- Good working knowledge with computers and applicable tracking software
- Strong verbal and written communication skills
Hours: Full-time / 37.5 hour/week. Monday to Friday with requirement to work a rotating Saturday shift
Location: In office - Winnipeg, Manitoba
Requisition # 81433
**Salary**: $40,500 - $55,000
**What if I don’t meet every requirement?**
If you’re excited about the role but your experience doesn’t check every box - we still encourage you to apply. You may be the right person for this role - or we might have another that suits you even better
At Western, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we work and live in If you have questions or require accommodation, please reach out to us.
**Health and Wellness**
We take pride in providing programs that add value to our people’s lives - after all, they are our greatest asset. Eligible employees receive a competitive compensation package consisting of 3 weeks’ vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.
For over 20 years, supporting our local communities has been a part of everything we do - it’s engrained in our culture though the Western Financial Group Communities Foundation.
-
Service Desk Analyst
2 weeks ago
Winnipeg, Canada Exchange Technology Services Full timeA fast-growing Winnipeg TSP firm, supporting companies across several industries. We provide support to more than 3,500 users, 300+ servers, and 250+ network devices in local and remote offices. We provide a wide range of Managed IT, Cyber Security, Project Management, Business Intelligence, and Telecommunications services across Canada, Nunavut, and the...
-
Service Desk Analyst
2 weeks ago
Winnipeg, Canada WCLC Full timeAre you a technology expert with a knack for helping people solve problems? Does helping someone fix an issue make your day? We have a place for you. **The Role** In joining our team as the Service Desk Analyst, you would - Use IT Service Management tools for logging, escalating, following up on, and closing incident and request tickets - Perform PC...
-
Service Desk Analyst
1 week ago
Winnipeg, Canada University of Manitoba Full timeThe University of Manitoba is a driving force of innovation, discovery and advancement. Our momentum is propelled by our campus community - UM faculty, staff and students whose determination and curiosity shape our world for the better. Our teaching, learning and work environment is uniquely strengthened and enriched by Indigenous perspectives. With two main...
-
Winnipeg, Canada City of Winnipeg Full timeA municipal employer in Winnipeg seeks a Service Desk Analyst to provide technical support within the ITSD Service Portfolio. The role involves managing incidents, performing technical support tasks, and maintaining documentation. Required qualifications include a degree or diploma in IT, with 3+ years in Service Desk operations, and proficiency in Microsoft...
-
Winnipeg, Canada City of Winnipeg Full timeA municipal employer in Winnipeg seeks a Service Desk Analyst to provide technical support within the ITSD Service Portfolio. The role involves managing incidents, performing technical support tasks, and maintaining documentation. Required qualifications include a degree or diploma in IT, with 3+ years in Service Desk operations, and proficiency in Microsoft...
-
Analyst- Service Desk
1 week ago
Winnipeg, Canada Western Financial Group Full time**Truthfulness | Fairness | Value | Loyalty** As one of Canada's largest insurance providers, Western has more than 180+ locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles, Truthfulness, Fairness, Value, and Loyalty. We take care to deliver the right insurance solution every time so our customers can...
-
Information Systems Programmer I
2 weeks ago
Winnipeg, Canada City Of Winnipeg Full timeJob Profile Under the general direction of the IT Manager – Operations, the Service Desk Analyst (SDA) provides Incident and Problem Management services within the support model provided within the ITSD Service Portfolio. Responsibilities include basic to intermediate levels of support for WPS members and other authorized personnel seeking assistance on...
-
IT Service Desk
2 weeks ago
Winnipeg, Canada City of Winnipeg Full timeA regional government agency in Winnipeg is seeking a Service Desk Analyst to provide IT support to staff and manage incidents related to various systems. The ideal candidate will have a degree in Computer Science or equivalent experience, and at least three years in service desk operations. The role includes responsibilities for technical support, incident...
-
IT Service Desk
1 week ago
Winnipeg, Canada City of Winnipeg Full timeA regional government agency in Winnipeg is seeking a Service Desk Analyst to provide IT support to staff and manage incidents related to various systems. The ideal candidate will have a degree in Computer Science or equivalent experience, and at least three years in service desk operations. The role includes responsibilities for technical support, incident...
-
Information Systems Programmer I
2 weeks ago
Winnipeg, Canada City of Winnipeg Full timeInformation Systems Programmer I - Service Desk Analyst Department: Winnipeg Police Service Designated Work Location: 245 Smith Street, On Site Position Type: Permanent, Full Time Hours of Work: Monday to Friday, 08:00-16:00 Salary: $2,986.87 to $3,800.13 bi-weekly Employee Group: Winnipeg Police Association (WPA) Posting No: 126615 Closing Date: Friday,...
