Program Supervisor

**Title**:Program Supervisor - Phoenix House
**Location**:Phoenix House
**Position Status**:Full-time 37.5 hrs/week
**Reports to**:Director, Mental Health and Substance Use Programs
**Salary**:$52,162.50 - $63,199.50 annually

**THE OPPORTUNITY**

**Job Summary**

Located in Surrey, Phoenix House provides 10 short-term transitional stabilization recovery beds are designed to support clients requiring stabilization related to secondary detox symptoms following completion of an acute detox. This program is for individuals who lack safe housing and would benefit from additional health and social supports or services. It offers a clinically supported, safe, structured short stay to help improve individuals’ access to and engagement with health care and support services.

The Program Supervisor is accountable for the daily operations of Phoenix House and ensures that operational quality and licensing standards are always maintained. Works to ensure a safe, well maintained, and healthy environment.

**Essential Duties and Responsibilities**
- Provides supervision, direction, coaching and assistance to staff in the completion of daily operating tasks and routines.
- Supervises medication administration and is accountable for ensuring accuracy and completeness of administration and documentation for the medication program.
- Orients, trains, supervises, and evaluates new employees, volunteers and practicum students on shift responsibilities and routines and reports to supervisory position.
- Motivates staff team to maintain and exceed agency work standards. This position does not involve hiring, firing, or disciplining employees.
- Ensures that all documentation for shift tasks, responsibilities and routines are completed.
- Role Modeling-Acts as a positive role model for clients. Teaches clients effective social and interpersonal skills through tasks of appropriate daily living and social activities.
- Environmental Support - Contributes to maintaining a therapeutic environment following therapeutic community principles which encourage awareness of inter-dependence of community members, and the value of responsible concern for self and others.
- Monitors - residents' behavior and activities and reports to program director, if necessary.

**THE CANDIDATE**

**Qualifications**
- Position requires a 2-year post-secondary diploma. Preference given to those with a degree in a relevant discipline such as social services community services, etc., or equivalent
- 3+ years of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
- Experience in a non-profit setting is an asset
- Satisfactory completion of a criminal records check with vulnerable sector screening is required
- Satisfactory completion of Tuberculosis Screening form is required
- Satisfactory completion of Employee Immunization Record form is required
- First aid certification with CPR is required
- Valid driver’s license is required

**Skills and Knowledge**:

- Knowledge of Windows, Microsoft Word, Excel, and database management systems
- Knowledge of and ability to operate standard office equipment, including telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
- High level of integrity and dependability with a strong sense of urgency and results-orientation
- Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses
- Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
- Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

**Addiction Services Program-Specific**
- Friendly, welcoming and engage persons needing assistance always in a non-judgmental, person-centered manner, working first and foremost on behalf of our clients
- Ability to assess, plan, organize, implement, evaluate, and problem-solve.
- Demonstrate ability to teach skills to delegate to and work effectively with others
- Demonstrate excellent organizational and time management skills
- Are comfortable with working independently, proficient at multi-tasking and adapting to change in a busy, fast-paced work setting
- Ability to work effectively with others, including working effectively in a multicultural environment, independently, as part of an interdisciplinary team and understanding the frameworks of other disciplines: addictions, mental health, education, career planning, etc.
- Demonstrated comprehensive knowledge of relevant Acts such as Community Care and Assisted Living Act, Adult Care Regulations, Personal Information Protection Act (2004), pertinent regulations, policies and procedures, and other statutory duties.
- Ability to develop, coordinate and deliver psycho-educational and support groups.
- Ability to make effective referrals, reflecting in-depth knowl