Receptionist

**Receptionist**

Full time, permanent position - 37.5 hours per week
- Estimated start date October 2025_

**Who are we?**

Food is not the solution to food insecurity, but people need support today. Knowing this, we collect and distribute more than three million kilograms of food annually to 139-member food banks, meal programs, and shelters across the province. This equates to over $1 million worth of food each month. We also support member agencies as they build capacity to serve their communities, and partner with communities across Nova Scotia to explore innovative new solutions to food insecurity. While we help Nova Scotians meet a very basic need, we are raising awareness of the root causes of food insecurity - things like systemic racism, low wages, inadequate income support, and unaffordable housing. We believe all Nova Scotians deserve just, dignified, and secure access to food, and no one should have to rely on charity to meet their most basic needs.

**The Opportunity**

The Receptionist is the first point of contact for callers, donors, volunteers, and visitors. You are the organizational ambassador and a trusted community connector. The way you welcome, and support people sets the tone for their entire experience with Feed Nova Scotia and reflects our values of dignity, compassion, and inclusion.

In this role, every interaction matters. Whether you are greeting a donor making their first contribution, assisting a volunteer who is eager to give back, or responding to a community member in need, you help build trust and strengthen relationships that sustain our work.

This is a key role that connects people to our broader purpose of advancing food justice and supporting communities across Nova Scotia. Your ability to balance professionalism with empathy will directly shape how people see and experience Feed Nova Scotia, making you an integral part of our impact.

**Key Responsibilities**

Community Connection & First Impressions
- Greet and assist visitors, donors, and volunteers with warmth, professionalism, and care.
- Answer and direct phone calls, providing excellent customer service to all callers and on-site guests.
- Ensure reception and shared areas are tidy, welcoming, and accessible

Donations & Volunteer Support
- Receive, weigh, record, and process food, in-kind, and financial donations with accuracy.
- Facilitate volunteer sign-in/sign-out and support reception volunteers with guidance on confidentiality, inclusion, and accessibility.
- Occasionally lift and organize donations weighing up to 25 lbs.

Administration & Organizational Support
- Coordinate meeting room bookings, setup, and basic AV/tech support.
- Provide administrative support, including preparing greeting cards, folding letters, and stuffing envelopes.
- Receive and distribute mail and deliveries in a timely manner.
- Support the mission of Feed Nova Scotia through learning, advocacy, and promotion of programs and events.

**What are we looking for?**

Experience and Qualifications
- Previous experience in reception, customer service, or administrative support.
- Strong interpersonal and communication skills, with the ability to engage respectfully with people from diverse backgrounds.
- Demonstrated ability to multitask and stay organized in a fast-paced environment.
- Experience supporting volunteers or working in a non-profit/community setting is an asset.
- Prior work in justice-centered or equity-focused environments is strongly valued.

Skills & Attributes
- Ability to manage sensitive interactions with discretion and confidentiality.
- Commitment to upholding JEDDI values in all aspects of your work.
- Familiarity with trauma-informed, anti-oppressive, or accessibility practices is considered.

**Working Conditions**

This role operates in a dynamic, community-focused environment. Occasional evening and weekend work is required for events and initiatives.

**Compensation**

The annual salary range for this position is $51,954 - $61,123, paid out on a biweekly basis. Our employee compensation package includes three weeks of paid vacation, fifteen additional days per year of paid time off, an Employee Assistance Program, Group Insurance Program and an employer contributed RRSP program.

**How to Apply**

At Feed Nova Scotia, we prioritize cultivating a diverse and inclusive workforce, understanding its critical role in driving innovation and fostering a sense of belonging. Our commitment extends to creating a work environment that authentically represents the communities we serve.

Pay: From $51,954.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program

Application question(s):

- Are you able to work onsite (Dartmouth, NS)?

**Experience**:

- Receptionist/Customer Service: 2 years (required)

Work Location: In person