Maintenance Technician

Tricon Residential Inc. (NYSE: TCN, TSX: TCN) is an owner and operator of a growing portfolio of more than 36,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life’s potential. For more information, visit

Tricon Residential


**Job Description**:
The Maintenance Technician, reporting to the Maintenance Manager, is a professional with a practical mind and attention to detail. The role is responsible for ensuring maintenance repairs are completed on a timely basis to ensure resident satisfaction and safety is in alignment with procedures and service level agreements.

Customer Service
- Act with integrity and demonstrate support for our core values
- Maintain an overall focus on enhancing the resident experience
- Communicate with residents on the status of maintenance repairs, in a timely, courteous and professional manner
- Demonstrate and maintain professional relationships with internal team members, direct reports, leadership, and vendors
- Provide exceptional customer service when interacting with residents and vendors Courteous and prompt communication with team members and management

Maintenance
- Respond to service requests in a professional and timely manner
- Perform general and specialized maintenance requests which can include but is not limited to the following: minor plumbing, electrical, HVAC, carpentry, and renovation (drywall, painting, flooring, and/or cabinetry) repairs
- Ensure maintenance repairs are completed on a timely basis to ensure resident satisfaction and safety (within 24 hours)
- Take initiative to correct deficiencies, as necessary
- Respond to after-hours calls when on call
- Ensure proper workflow for all maintenance work orders are completed
- Maintain a clean work environment
- Monitor external contractor progress
- Utilize technology to accurately drive productivity and continuous improvement for maintenance service delivery
- Complete maintenance logs and ensure accuracy and compliance to company policy
- Other duties as required

Health & Safety
- Ensure all vendors and contractors comply with the established health and safety legislation and policy, and immediately address any infractions, hazardous conditions, or damaged equipment
- Follow prescribed Personal Protective Equipment (PPE), health and safety regulations and procedures in compliance with Ministry of Labour laws
- Ensure compliance with all legislation, including but not limited to, the Residential Tenancies Act, Employment Standards Act, Fire Code, and Ontario’s Occupational Health and Safety Act

Administration and Reporting
- Document and report all maintenance work order records electronically via Mobile Doorman in a timely manner
- detail work completion or if outside contractor work is required to complete the maintenance work order

Qualifications:

- High school diploma required, College diploma or trades certification in relevant field preferred.
- Skilled in repair and maintenance of building systems, including, but not limited to minor plumbing, electrical, mechanical, HVAC and miscellaneous renovation repairs.
- Self-starter with high degree of initiative, agility, flexibility, and professionalism.
- Exceptional communication (written and verbal) and interpersonal relationship skills.
- Intermediate level knowledge of MS Office and basic knowledge of Yardi an asset.
- Ability to work with a diverse group of people and interests while being culturally aware.
- Ability to work flexible hours, including on call.

Minimum Requirements:

- High school diploma required, College diploma or trades certification in relevant field preferred
- Skilled in repair and maintenance of building systems, including, but not limited to minor plumbing, electrical, mechanical, HVAC and miscellaneous renovation repairs.

At Tricon Residential, we know that the best ideas happen when people bring their uniqueness to work with them. Inclusion is an integral part of how we leverage that uniqueness into our Company. Supporting Diversity, Inclusion and Belonging is not only the right thing to do; it is the right thing to do for our business.