Desktop Support Analyst

**Overview**

Christianson TDS in Portage la Prairie is currently seeking a Desktop Support Analyst to join our team. Operating within the context of TDS IT security protocol, the Systems Support Administrator will work under the direction of the Director of Operations (CTDS), and in partnership with the TDS Winnipeg Information Technology (IT) department and contribute to the firm’s success by assisting with the overall management and maintenance of IT systems and services, including staff training, ongoing support, and problem solving within the full scope of the department. Provides back-up support to the Receptionist and Office Administrator.

**This position is responsible for aspects of the following areas**:

- IT Management and Planning
- Network and Server Infrastructure Management
- Infrastructure Management and User Support
- Systems and Application Management and Training
- Electronic Shared File Management
- Policy and Procedure Management
- Digital Documentation
- Staff Onboarding and Training Support

**Key Responsibilities**
- Lead IT projects and technology improvements — plan and implement initiatives, research and evaluate new technologies, and recommend enhanced procedures and policies to meet evolving business needs.
- Ensure reliable and secure technology operations — maintain system documentation, manage passwords and software updates, enforce IT standards and security best practices, and support incident response and communication during outages.
- Deploy and configure desktop systems, peripherals, and related equipment, including regular subscription software, patches, and security updates.
- Assess, approve, and manage equipment, hardware, and software upgrades, including coordinating warranty and parts replacement.
- Provide ticket handling and resolution for supported systems and hardware, collaborating with external support technicians as needed.
- Manage storage, backups, and virus/endpoint security protection mechanisms.
- Provide on-call rotation for off-hour support.
- Order IT supplies as needed.

**Technical Qualifications**
- Post-Secondary diploma in Computer Systems or Information Technology from an accredited institution, or equivalent combination of education and experience.
- Experience in an IT support role.
- Experience deploying, configuring and maintaining Windows-based operating systems.
- Experience administering Active Directory, Office 365, Microsoft Exchange platforms.
- Strong Microsoft Office Skills (Outlook, Word, PowerPoint and Excel)
- Experience deploying, configuring and maintain Mac-based operating systems
- Familiarity with LAN/WAN networking administration, including routing, switching, VLANs, wireless LANs, VPNs, and firewalls
- Strong administration, research skills, and solution finding skills
- Experience using and setting up office equipment; printers, scanners, binding machine, and mail processing, collating and documentation preparation

**Behavioural Qualifications**
- Work effectively in a professional, fast paced environment
- Superior organization, interpersonal and communication skills
- Strong written and verbal communication skills
- Mature attitude, professional and strong work ethic
- Dependability and the ability to work independently and as part of a team
- Ability to multi-task, prioritize and co-ordinate multiple projects with multiple individuals
- Naturally they have a helpful mindset, client service mentality and positive attitude
- Superb customer service skills including the ability to develop and sustain effective working relationships with peers; superior interpersonal ability to work effectively with diverse personalities; tactful, mature, flexible.
- Ability to work under pressure, stress and tight deadlines at times
- Ability to evaluate critical systems, prioritize work, and determine suitable solutions

**HOW TO APPLY**

**PLEASE DO NOT CALL.**
- Applicants with disabilities may request reasonable accommodation related to any materials or activities used throughout our selection process. If you require reasonable accommodation at any time during our selection process, please advise prior to your interview. _

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Work Location: In person